Mary, a Teller Trainer for a Large Bank, Has Designed

Multiple Choice

Mary, a teller trainer for a large bank, has designed a new training program that largely automates the training process. Tellers go into a "cage," and are given simple sample transactions to process. If an error is made, a flashing light and bell indicates to everyone in the training area that the person has made a mistake. If the transaction is processed correctly, the teller is provided a $50 gift certificate to a clothing store and then the computer generates a more difficult task. Mary proudly presents the new format to you, the HR executive. Which of the following questions would you ask Mary first?

A) What was wrong with the old teller training program?
B) What are the goals of this program?
C) How much will this cost?
D) Were you ever a teller, B.W.?
E) Were job redesign characteristics infused into this simulation?