James Is the HR Manager at Flenzel Inc

Multiple Choice

James is the HR manager at Flenzel Inc. ,which is preparing for the launch of a new product line.The company needs to know how many new customer service representatives to add to help customers with questions and concerns about the existing,and new,products.To guide the company,James needs information about the number of employees currently providing customer service,the number likely to be in those jobs next year,and the numbers expected to move to other positions in the organization.The information will be easier to organize and interpret if James uses a(n) _____.

A) electronic recruiting process
B) transitional matrix
C) propensity analysis
D) due-process policy
E) multiple regression analysis