Question 1

Effective leaders know they must punish workers who take risks and fail so that other workers do not make the same mistakes.

Accepted Answer

A) True 
 B)False

Question 2

Leadership deals with doing things right; management deals with doing the right things.

Accepted Answer

A) True 
 B)False

Question 3

Questions like "What are you deeply passionate about?", "What can you be the best in the world at?" and "What drives your economic engine?" are important to define your hedgehog concept, according to the work of Jim Collins.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about a company's culture is false?

Accepted Answer

A)  Company culture manifests itself in a variety of ways, from how workers dress and act to the language they use. 
B)  As a company grows larger, its culture tends to remain constant. 
C)  Culture arises from an entrepreneur's consistent and relentless pursuit of a set of core values that everyone in the company can believe in. 
D)  All of the above

Question 5

Leadership is an easy skill to learn.

Accepted Answer

A) True 
 B)False

Question 6

Company culture is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and style of an organization.

Accepted Answer

A) True 
 B)False

Question 7

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

Accepted Answer

A)  Management 
B)  Organizing 
C)  Leadership 
D)  Coordination

Question 8

Which of the following best represents the three phases of an effective job interview?

Accepted Answer

A)  Breaking the ice, asking informative questions, and providing as much information about the company-good and bad- as possible 
B)  Breaking the ice, asking informative questions, and selling the candidate on the company 
C)  Breaking the ice, asking informative questions, and selling the candidate on the company regardless of their potential fit 
D)  Breaking the ice, asking questions in an interrogative manner, and selling the candidate on the company

Question 9

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the manager over the position. Luisa and Delmar are discussing a:

Accepted Answer

A)  job description. 
B)  management audit. 
C)  job specification. 
D)  job analysis.

Question 10

A job analysis describes what the job is, what its duties and responsibilities are, and what work conditions are involved.

Accepted Answer

A) True 
 B)False

Question 11

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except:

Accepted Answer

A)  BBA in Accounting. 
B)  3 years of experience. 
C)  prepare daily sales reports. 
D)  knowledge of QuickBooks.

Question 12

The classic auto assembly line is based on which job design principle?

Accepted Answer

A)  Job enlargement 
B)  Job enrichment 
C)  Job simplification 
D)  Job rotation

Question 13

Information gathered during a job analysis provides the foundation for creating job descriptions and job specifications.

Accepted Answer

A) True 
 B)False

Question 14

The most effective job interviews are unplanned, unstructured interactions between the small business owner and the job applicant.

Accepted Answer

A) True 
 B)False

Question 15

It is generally safe for a business founder to assume that his children will succeed him in managing the family business.

Accepted Answer

A) True 
 B)False

Question 16

An effective job interview contains three phases: breaking the ice, asking questions, and selling the candidate on the company.

Accepted Answer

A) True 
 B)False

Question 17

Although they are very inexpensive from a business owner's perspective, motivators such as praise, recognition, feedback, job security, and others are not very effective at encouraging workers to achieve higher levels of performance.

Accepted Answer

A) True 
 B)False

Question 18

The type of job design that adds more tasks to a job to broaden its scope is known as:

Accepted Answer

A)  job rotation. 
B)  job enlargement. 
C)  horizontal job loading. 
D)  Both B and C

Question 19

Although a small business manager must assume a wide range of ideas, tasks, and responsibilities, none is more important than the role of leader.

Accepted Answer

A) True 
 B)False

Question 20

Mini-Case 16-3: The Pride of Vicksburg
Wallace Fry had been a lover of good food from the time he was a child. The only son of wealthy Southern parents, he spent hours with his mother watching her prepare meals for the family and friends. By the time Wallace was in high school, he had already won a number of awards for his original recipes. After leaving Vicksburg, Mississippi, to attend college in the Midwest, Wallace returned home to what must have been an unbelievable graduation present. His relatives purchased an old paddlewheel riverboat and had begun initial preparations to have it moored permanently at the foot of the Vicksburg landing on the Mississippi River. Wallace was presented with a 50 percent interest in the restaurant named "The Pride of Vicksburg."
The complete renovations and restoration of the beautiful old riverboat took an additional four months. Wallace was planning to have his new restaurant open for the spring tourist season. A number of regional magazines had already run feature stories on the project. With the opening one month away, Wallace decided it was time to staff the restaurant.
-Are job descriptions necessary in a restaurant?

Accepted Answer

The answer of Mini-Case 16-3: The Pride of Vicksburg
Wallace Fry...

Exam 16: Building a Team and Management Succession

Effective leaders know they must punish workers who take risks and fail so that other workers do not make the same mistakes.

Leadership deals with doing things right; management deals with doing the right things.

Questions like "What are you deeply passionate about?", "What can you be the best in the world at?" and "What drives your economic engine?" are important to define your hedgehog concept, according to the work of Jim Collins.

Which of the following statements about a company's culture is false?

Leadership is an easy skill to learn.

Company culture is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and style of an organization.

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

Which of the following best represents the three phases of an effective job interview?

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the manager over the position. Luisa and Delmar are discussing a:

A job analysis describes what the job is, what its duties and responsibilities are, and what work conditions are involved.

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except:

The classic auto assembly line is based on which job design principle?

Information gathered during a job analysis provides the foundation for creating job descriptions and job specifications.

The most effective job interviews are unplanned, unstructured interactions between the small business owner and the job applicant.

It is generally safe for a business founder to assume that his children will succeed him in managing the family business.

An effective job interview contains three phases: breaking the ice, asking questions, and selling the candidate on the company.

Although they are very inexpensive from a business owner's perspective, motivators such as praise, recognition, feedback, job security, and others are not very effective at encouraging workers to achieve higher levels of performance.

The type of job design that adds more tasks to a job to broaden its scope is known as:

Although a small business manager must assume a wide range of ideas, tasks, and responsibilities, none is more important than the role of leader.