Question 1

The HRM specialists at A&C Company took the opportunity to increase productivity and decrease manual data analysis by using their microcomputer along with a commercial database management system (DBMS) to develop a ____. Now the company can readily identify specific organizational skills, eliminating the need to comb personnel files manually.

Accepted Answer

A) compensation survey 
B) management development program 
C) skills inventory 
D) human resources inventory 
E) replacement chart

Question 2

A list of key personnel as well as possible successors within a firm is called

Accepted Answer

A) a replacement chart. 
B) a skills inventory. 
C) management inventory. 
D) a wage survey. 
E) performance appraisal.

Question 3

The average cost of employee benefits is about ____ percent of total compensation.

Accepted Answer

A) 8 
B) 21 
C) 29 
D) 33 
E) 36

Question 4

Upper management needs to know the results of training evaluations because

Accepted Answer

A) only top managers should know the results. 
B) the results may be the basis for making decisions about the training program itself. 
C) training is inexpensive. 
D) all training is cost effective. 
E) all employees need training.

Question 5

Forecasting the human resources supply for a company is based on workforce statistics and industry growth projections provided by the United States Census Bureau.

Accepted Answer

A) True 
 B)False

Question 6

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. Chandler should concentrate on

Accepted Answer

A) a skills inventory. 
B) external recruiting. 
C) internal recruiting. 
D) vestibule selection. 
E) external replacement.

Question 7

Attrition is a method of reducing the size of the workforce by permitting people who are within a few years of retirement to retire early with full benefits.

Accepted Answer

A) True 
 B)False

Question 8

Human resources planning and recruiting are two of the activities carried out during the development phase of human resources management.

Accepted Answer

A) True 
 B)False

Question 9

​Which of the following is not a major approach to performance feedback interviews:

Accepted Answer

A) ​mailing a written copy without any interaction from the supervisor. 
B) ​tell-and-sell. 
C) ​tell-and-listen. 
D) ​problem solving.

Question 10

For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use

Accepted Answer

A) a skills inventory. 
B) external recruiting. 
C) internal recruiting. 
D) vestibule selection. 
E) external replacement.

Question 11

Workplace diversity is forcing managers to learn to supervise and motivate people with a broader range of value systems.

Accepted Answer

A) True 
 B)False

Question 12

Is employee performance feedback important in the appraisal process? Support your view.

Accepted Answer

The answer of Is employee performance feedback important in the...

Question 13

The interview is part of

Accepted Answer

A) recruiting. 
B) orientation. 
C) selection. 
D) training. 
E) HRM development.

Question 14

What is the problem-solving approach to performance feedback interviews?

Accepted Answer

A) This type of approach allows the employee to give herself her own performance evaluation and to set her own goals while discussing them with her superior. 
B) In this type of interview, the employee may come to the superior at any time and ask how she is doing and express any problems she is having so that they might come up with solutions together. 
C) This is when the superior has only negative results of a performance appraisal to discuss with her employee.Thus, they spend a great deal of time coming up with solutions to the many problems the employee is having. 
D) In this approach, the superior conveys both the good and bad aspects of the appraisal with the employee, and she then offers the employee solutions for the areas needing improvement. 
E) In this type of interview, the superior tells the employee what has been right and wrong, she gives the employee a chance to respond, and then they come up with agreed-upon solutions to the problems at hand.

Question 15

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for

Accepted Answer

A) only applicants from internal sources. 
B) only applicants from external sources. 
C) only pilots laid off from passenger carriers. 
D) many more applicants than there are positions to be filled. 
E) a very small number of applicants to reduce the time and costs required to examine the complex credentials of a larger number of applicants.

Question 16

Usually, the human resources department administers a(n) ____ program to introduce new employees to the organization.

Accepted Answer

A) job selection 
B) orientation 
C) employee training 
D) on-the-job training 
E) job rotation

Question 17

Performance appraisal is the evaluation of an employee's current and potential levels of performance within a firm.

Accepted Answer

A) True 
 B)False

Exam 9: Attracting and Retaining the Best Employees

A list of key personnel as well as possible successors within a firm is called

The average cost of employee benefits is about ____ percent of total compensation.

Upper management needs to know the results of training evaluations because

Forecasting the human resources supply for a company is based on workforce statistics and industry growth projections provided by the United States Census Bureau.

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. Chandler should concentrate on

Attrition is a method of reducing the size of the workforce by permitting people who are within a few years of retirement to retire early with full benefits.

Human resources planning and recruiting are two of the activities carried out during the development phase of human resources management.

​Which of the following is not a major approach to performance feedback interviews:

For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use

Workplace diversity is forcing managers to learn to supervise and motivate people with a broader range of value systems.

Is employee performance feedback important in the appraisal process? Support your view.

The interview is part of

What is the problem-solving approach to performance feedback interviews?

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for

Usually, the human resources department administers a(n) ____ program to introduce new employees to the organization.

Performance appraisal is the evaluation of an employee's current and potential levels of performance within a firm.

Which of the following is not a major approach to performance feedback interviews: