Question 1

The federal agency charged with enforcing laws to protect the environment is the

Accepted Answer

A) National Environmental Commission. 
B) Resource Recovery Alliance. 
C) Pollution Control Committee. 
D) Environmental Protection Agency. 
E) Clean Air Agency.

Question 2

The planning stage of a social responsibility program can involve outside consultants to help develop it.

Accepted Answer

A) True 
 B)False

Question 3

Publisher's Clearing House has a policy that no employees or their family members are eligible to win the big sweepstakes. This policy was likely implemented to

Accepted Answer

A) shrink the pool of possible winners, which increases each individual's odds of winning. 
B) prevent employees from accepting gifts or bribes from other employees. 
C) encourage more magazine sales. 
D) avoid an apparent conflict of interest. 
E) satisfy the families of Publisher's Clearing House employees.

Question 4

Gabriel is an environmentalist with very strong beliefs about who should pay for environmental cleanup. What is most likely to be Gabriel's view?

Accepted Answer

A) He believes that tax money should be used for environmental cleanup because everyone contributes to pollution. 
B) He feels that there should be a governmental tax imposed on every item to cover the cost of its pollution. 
C) He feels that individuals, not businesses, should foot the bill for environmental cleanup because individuals are the ones who benefit. 
D) He feels environmental costs are a part of doing business, which should be paid by businesses and in turn by higher prices for consumers. 
E) He believes those who are concerned about the environment and pollution should pay the costs.

Question 5

Social responsibility is good business, but it does cost money.

Accepted Answer

A) True 
 B)False

Question 6

Each Saturday night, someone in the community called the local police to control the noisy, riotous activity at Billy Bob's Tavern. However, Mr. Bob never took action on his own and ignored the problem. Eventually, local residents forced him out of business. Mr. Bob might be in business today had he

Accepted Answer

A) been less responsive to the community's needs. 
B) simply reopened his business in the same location. 
C) worked more with the community to solve the problem. 
D) read all complaint letters over coffee. 
E) asked the police to stop bothering him.

Question 7

The economic model of social responsibility emphasizes profits.

Accepted Answer

A) True 
 B)False

Question 8

The human resources manager at Swingline, Inc., a manufacturer of office staplers, wants to encourage a more ethical climate in the organization. A likely way for Swingline to do this is to

Accepted Answer

A) make certain that Swingline has a company code of ethics that is enforced. 
B) add an ethics department whose job is to constantly watch employees to be certain they behave. 
C) develop a system of security cameras, telephone monitoring, and one-way mirrors to be certain that employees behave appropriately. 
D) avoid any mention of ethics to employees so that they will not think unethical thoughts. 
E) do none of the above.All of these practices are illegal because they take away an employee's constitutional right of free choice.

Question 9

The economic model of social responsibility places primary emphasis on

Accepted Answer

A) quality of life. 
B) active government involvement. 
C) conservation of natural resources. 
D) economic return. 
E) the balance of economic return and social return.

Question 10

By establishing Ronald McDonald Houses, temporary lodging for individuals with seriously ill family members, McDonald's has committed itself to more than just shareholder wealth maximization. The corporation's active role in improving societal conditions suggests that it is responsive to which of the following arguments?

Accepted Answer

A) Corporate resources should be devoted to maximizing profits, not to solving society's problems. 
B) Individual businesses should not be responsible for solving problems that affect all of society. 
C) Socially responsible actions by business firms increase the role of government in business. 
D) Businesses are ill-equipped to handle today's complex social issues. 
E) Social responsibility promotes environmental stability and long-run profitability.

Question 11

By ensuring that products are safe and reliable, the Food and Drug Administration and the Consumer Product Safety Commission are taking part in a movement known as

Accepted Answer

A) protectionism. 
B) consumerism. 
C) product activism. 
D) socialism. 
E) product liability management.

Question 12

At Victoria's Secret, managerial approval is required whenever an employee makes a purchase at the store using an employee discount. Which factor affecting ethical behavior is Victoria's Secret seeking to control?

Accepted Answer

A) Individual 
B) Social 
C) Moral 
D) Circumstantial 
E) Opportunity

Question 13

Whirlpool fails to provide an instruction manual with a certain type of new washing machine. Which basic consumer right does Whirlpool's action violate?

Accepted Answer

A) The right to convenience 
B) The right to choose 
C) The right to be heard 
D) The right to safety 
E) The right to courteous service

Question 14

Louise registers for a consumer education course at her high school. She is likely to learn about all of the following topics except

Accepted Answer

A) how to prepare for a successful job interview. 
B) what to consider when purchasing a car. 
C) the provisions of consumer protection laws. 
D) the available sources of consumer information. 
E) Kennedy's Consumer Bill of Rights.

Question 15

​Firms have routinely turned down work to individuals with little education or vocational training and a long history of unemployment. These people are known as

Accepted Answer

A) ​hard-core unemployed. 
B) ​under-employed. 
C) ​college students. 
D) ​children.

Question 16

Dell's global outreach programs that help bring technology to underserved communities in various parts of the world is an example of

Accepted Answer

A) social responsibility. 
B) business ethics. 
C) code of ethics. 
D) consumerism. 
E) affirmative action programs.

Question 17

Residents around Lake Gunter have been warned not to drink their water because it contains some unknown chemical contaminant that could be harmful. What is this called?

Accepted Answer

A) Pollution 
B) Negligence 
C) Carelessness 
D) Recovery 
E) Biological disaster

Question 18

Anne's new necklace breaks the day after she purchases it. She tries to get it fixed or replaced and feels that she has been given the runaround by both the retailer and the manufacturer of the necklace. She is treated rudely and finally told she will have to drive two hours to a company-approved repair center to have the necklace fixed. Anne is certain that her consumer right to ____ has been ignored by both companies.

Accepted Answer

A) be heard 
B) safety 
C) be informed 
D) service 
E) consumer education

Question 19

What specific gas is internationally considered a top concern for air pollution?

Accepted Answer

A) Carbon monoxide 
B) Nitrogen dioxide 
C) Carbon dioxide 
D) Greenhouse gas 
E) Hydrogen monoxide

Question 20

The lesser the competition, the greater the choice available to consumers.

Accepted Answer

A) True 
 B)False

Exam 2: Being Ethical and Socially Responsible

The federal agency charged with enforcing laws to protect the environment is the

The planning stage of a social responsibility program can involve outside consultants to help develop it.

Publisher's Clearing House has a policy that no employees or their family members are eligible to win the big sweepstakes. This policy was likely implemented to

Gabriel is an environmentalist with very strong beliefs about who should pay for environmental cleanup. What is most likely to be Gabriel's view?

Social responsibility is good business, but it does cost money.

The economic model of social responsibility emphasizes profits.

The human resources manager at Swingline, Inc., a manufacturer of office staplers, wants to encourage a more ethical climate in the organization. A likely way for Swingline to do this is to

The economic model of social responsibility places primary emphasis on

By ensuring that products are safe and reliable, the Food and Drug Administration and the Consumer Product Safety Commission are taking part in a movement known as

At Victoria's Secret, managerial approval is required whenever an employee makes a purchase at the store using an employee discount. Which factor affecting ethical behavior is Victoria's Secret seeking to control?

Whirlpool fails to provide an instruction manual with a certain type of new washing machine. Which basic consumer right does Whirlpool's action violate?

Louise registers for a consumer education course at her high school. She is likely to learn about all of the following topics except

​Firms have routinely turned down work to individuals with little education or vocational training and a long history of unemployment. These people are known as

Dell's global outreach programs that help bring technology to underserved communities in various parts of the world is an example of

Residents around Lake Gunter have been warned not to drink their water because it contains some unknown chemical contaminant that could be harmful. What is this called?

What specific gas is internationally considered a top concern for air pollution?

The lesser the competition, the greater the choice available to consumers.

Firms have routinely turned down work to individuals with little education or vocational training and a long history of unemployment. These people are known as