Multiple Choice
Which of the following categories of customer interactions is (are) less likely to be problematic for service organizations?
A) Friendly interactions between customer and employee
B) Unfriendly interactions between customer and employee
C) Too (excessively) friendly interactions between customer and employee
D) Both A and C.
E) All three categories of customer interactions are unlikely to be problematic for service organizations.
Correct Answer:
Verified
Correct Answer:
Verified
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