Multiple Choice
Which,if any,of the following is NOT a characteristic of a service script?
A) Service scripts are typically weaker when there is significant customization of the service product.
B) Service scripts are typically stronger for those services that are produced for masses of people.
C) Service scripts can be developed to detail the process of both the frontstage and backstage delivery processes.
D) All of these statements are characteristics of service scripts.
E) None of these statements are characteristics of service scripts.
Correct Answer:
Verified
Correct Answer:
Verified
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