Multiple Choice
The use of which form of information technology is becoming a particularly important tool in service industries?
A) Smartphones
B) iPads
C) Handheld computers
D) Corporate computer systems
E) The use of all these forms of communication is rapidly increasing among service organizations.
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Advances in information technology empower customers to
Q2: Which,if any,of the following is NOT a
Q4: COMPLETION QUESTIONS<br>Fully Interactive<br>Networking<br>World Wide Web (Web)<br>Customer Databases<br>Customer
Q5: To enhance service delivery,the Services Marketing Pyramid
Q6: Which,if any,of the listed activities can NOT
Q7: How does technology help to empower service
Q8: The marketing manager of a local service
Q9: COMPLETION QUESTIONS<br>Fully Interactive<br>Networking<br>World Wide Web (Web)<br>Customer Databases<br>Customer
Q10: How can customers be empowered by advances
Q11: Which,if any,is NOT an appropriate guideline for