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Which of the Following Service Characteristics Can NOT Be Adjusted

Question 33

Multiple Choice

Which of the following service characteristics can NOT be adjusted to stretch or shrink production capacity to accommodate the anticipated level of customer patronage?


A) The service facility
B) The service personnel
C) The service equipment
D) None of these characteristics can be used to adjust a service organization's production capacity.
E) All of these characteristics can be used to adjust a service organization's production capacity.

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