True/False
When measuring service performance,it is recommended that measurements be taken on a random basis rather than continuously (i.e. ,on a regular basis).
Correct Answer:
Verified
Correct Answer:
Verified
Q21: Depending on the specific technique selected,observational methods
Q22: COMPLETION QUESTIONS<br>Observational<br>Trace Analysis<br>Receipt Analysis<br>Mystery Shopping<br>Survey<br>Focus Group<br>Critical Incident
Q23: When determining what it is doing right
Q24: COMPLETION QUESTIONS<br>Observational<br>Trace Analysis<br>Receipt Analysis<br>Mystery Shopping<br>Survey<br>Focus Group<br>Critical Incident
Q25: Which of the following data collection methods
Q27: Customer feedback cards are a type of
Q28: Mystery shopping is an obtrusive method of
Q29: Indirect observation methods provide more comprehensive types
Q30: 175 29.Which of the following is not
Q31: Which of the following data collection techniques