Multiple Choice
Which of the following data collection methods is used by service organizations to gain comprehensive feedback from their employees?
A) Mystery shopping
B) Employee reports
C) Survey methods
D) Critical incident technique
E) Experimental field testing
Correct Answer:
Verified
Correct Answer:
Verified
Q20: What is mystery shopping?
Q21: Depending on the specific technique selected,observational methods
Q22: COMPLETION QUESTIONS<br>Observational<br>Trace Analysis<br>Receipt Analysis<br>Mystery Shopping<br>Survey<br>Focus Group<br>Critical Incident
Q23: When determining what it is doing right
Q24: COMPLETION QUESTIONS<br>Observational<br>Trace Analysis<br>Receipt Analysis<br>Mystery Shopping<br>Survey<br>Focus Group<br>Critical Incident
Q26: When measuring service performance,it is recommended that
Q27: Customer feedback cards are a type of
Q28: Mystery shopping is an obtrusive method of
Q29: Indirect observation methods provide more comprehensive types
Q30: 175 29.Which of the following is not