Multiple Choice
Service performance measures can be used to accomplish all of the following tasks EXCEPT
A) setting acceptable levels of service standards.
B) letting service employees know what is expected of them.
C) signaling to customers that the service organization cares about them.
D) All of these can be accomplished with service performance measures.
E) None of these can be accomplished with service performance measures.
Correct Answer:
Verified
Correct Answer:
Verified
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