True/False
Measurement of a service performance is a means to an end.
Correct Answer:
Verified
Correct Answer:
Verified
Q45: Service performance measurement seeks to understand the
Q46: Concealed,direct human observation is often the method
Q47: COMPLETION QUESTIONS<br>Observational<br>Trace Analysis<br>Receipt Analysis<br>Mystery Shopping<br>Survey<br>Focus Group<br>Critical Incident
Q48: What is the critical incident technique?
Q49: A service blueprint can be used as
Q51: What is the moment of truth impact
Q52: Service performance measures can be used to
Q53: Information collected from service measurement can be
Q54: Which of the following characteristics make it
Q55: COMPLETION QUESTIONS<br>Observational<br>Trace Analysis<br>Receipt Analysis<br>Mystery Shopping<br>Survey<br>Focus Group<br>Critical Incident