Recent Surveys of ESS and MSS Systems Users Indicate That

Multiple Choice

Recent surveys of ESS and MSS systems users indicate that, though 80% of respondents agree that web-based self-service systems can lower HR operational costs, only 40% believe that their company is actually achieving this result. This discrepancy may be due to

A) systems requiring frequent updates from vendors.
B) lack of motivation to use such systems.
C) technology not being user-friendly.
D) systems not providing adequate features.
E) frequent systems malfunctions.