Question 1

Which of the following is a typical stage of group development?

Accepted Answer

A) reforming 
B) storming 
C) determining 
D) underperforming 
E) nonconforming

Question 2

A self-managed team is a formal group of employees who operate without a manager and are responsible for a complete work process or segment.

Accepted Answer

A) True 
 B)False

Question 3

Dan in New York is part of a team that is creating new software for the One Laptop Per Child program.The graphic designer for Dan's team is in Uruguay.The programmers for the team are in different parts of California.The team meets by videoconference once a week.Dan's team is likely to be a ________.

Accepted Answer

A) work group 
B) functional team 
C) cross-functional team 
D) virtual team 
E) advisory team

Question 4

Discuss how managers can use rewards to shape team behaviour.

Accepted Answer

The answer of Discuss how managers can use rewards to...

Question 5

The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.

Accepted Answer

A) True 
 B)False

Question 6

Jill got into a heated argument with Lisa over the content and goals of the work that she was assigned.This is an example of ________ conflict.

Accepted Answer

A) formal 
B) informal 
C) process 
D) relationship 
E) task

Question 7

The members of Serge's team believe in one another's integrity,character,and ability; Serge's team clearly possesses a strong level of ________.

Accepted Answer

A) negotiating skills 
B) unified commitment 
C) groupthink 
D) external support 
E) mutual trust

Question 8

A strong sense of group identity and camaraderie develops in the ________ stage of group development.

Accepted Answer

A) storming 
B) conforming 
C) forming 
D) performing 
E) norming

Question 9

Social loafing refers to the tendency of individuals to expend less effort when working collectively than when working individually.

Accepted Answer

A) True 
 B)False

Question 10

Refer to the Scenario below to answer the questions that follow.
King Midas (Scenario)
King Midas Manufacturing Co.has been utilizing groups to improve the manufacturing process,product design and packaging,vendor selection,quality control,and other organizational tasks.The groups have been starting and stopping for the last three years.Some of the most successful groups were together for only a few months,while others have been together for over a year with little success to date.Management has requested your consulting expertise in determining why there were varied successes and failures.
Your analysis indicates that the stage of group development is part of the explanation for the diverse results.For example,Group 348 has been meeting for one month and still having some difficulty establishing a leader.At least three individuals are qualified to keep the group focused on its objectives,but they are still undecided about who should lead.
Group 174 has been meeting for about two years and has nearly completed its task.They have only one more print to distribute to engineering for final consideration before prototype production can begin on the latest model of product S.Only four of the original nine members remain,and the group is winding down.
Group 830 has been meeting for 11 months and is finding it difficult to get all 10 members together at one time.Several of the middle-level managers have been promoted and transferred to other functional areas or to other facilities of the company.To date,the group has had 18 members at one time or another to fill the 10 positions allocated by management and,as a result,has not yet started to focus on its objectives.
On the other hand,Group 458 has been meeting for two months and seems to be progressing extremely well.You attended a meeting and observed that the group starts by chatting for about five minutes,then moves to the meeting area and begins reviewing the decisions of the last meeting.Then,Group 458 gets down to new business,focusing on their objectives and determining new assignments before concluding and returning to their functional job duties.
Finally,Group 791 has been meeting for four months and appears to have close relationships between its members,considerable cohesiveness,and a focus on its objectives.
-Group 830 is at the ________ stage.

Accepted Answer

A) forming 
B) storming 
C) norming 
D) performing 
E) adjourning

Question 11

Resolving conflicts by having each party give up something of value is called ________.

Accepted Answer

A) collaborating 
B) forcing 
C) accommodating 
D) avoiding 
E) compromising

Question 12

Formal groups ________.

Accepted Answer

A) meet at a regular time and place 
B) are defined by an organization's structure 
C) include people who share a common interest 
D) include people who eat lunch together each day 
E) are cohesive

Question 13

Those in the company who encouraged the conflict over the marketing strategy have a(n)________ view of conflict.

Accepted Answer

A) human relations 
B) conservative 
C) strategic 
D) interactionist 
E) traditional

Question 14

The team that meets each week in room 201 has a goal of creating a new cell phone model.The team consists of an engineer,a designer,a computer software specialist,and a marketing specialist.The team has full authority to make and implement its own decisions.This is likely to be a ________.

Accepted Answer

A) cross-functional team 
B) problem-solving team 
C) virtual team 
D) work group 
E) advisory team

Question 15

Refer to the Scenario below to answer the questions that follow.
Conflicting Opinions (Scenario)
The two vice-presidents were in a heated debate.Celine believed that the company's traditional marketing strategy was no longer effective at attracting new customers and that loyal customers would stay regardless.So,she proposed an aggressive new marketing promotion to "spice things up a bit" and target new customers.Raj strongly disagreed.He felt the company was doing fine and was concerned that an aggressive new approach might scare away loyal customers without any guarantee of gaining new customers.Regardless of who was right,their battle was causing a stir in the organization.Some felt that a conflict like this would hurt the company and make it appear weak to employees and shareholders.Others felt that a conflict over marketing strategies was bound to occur eventually,and that it might even help the company.Still others even encouraged such conflict and felt it was absolutely necessary to achieve the best outcome.
-Which type of conflict is demonstrated by the situation between Celine and Raj?

Accepted Answer

A) normal 
B) functional 
C) inevitable 
D) formal 
E) strategic

Question 16

To be considered a group,there must be at least three people.

Accepted Answer

A) True 
 B)False

Question 17

The ________ view of conflict argues that conflict must be avoided because it indicates a problem within the group.

Accepted Answer

A) human relations 
B) traditional 
C) interactionist 
D) reactionist 
E) functional

Question 18

Refer to the Scenario below to answer the questions that follow.
King Midas (Scenario)
King Midas Manufacturing Co.has been utilizing groups to improve the manufacturing process,product design and packaging,vendor selection,quality control,and other organizational tasks.The groups have been starting and stopping for the last three years.Some of the most successful groups were together for only a few months,while others have been together for over a year with little success to date.Management has requested your consulting expertise in determining why there were varied successes and failures.
Your analysis indicates that the stage of group development is part of the explanation for the diverse results.For example,Group 348 has been meeting for one month and still having some difficulty establishing a leader.At least three individuals are qualified to keep the group focused on its objectives,but they are still undecided about who should lead.
Group 174 has been meeting for about two years and has nearly completed its task.They have only one more print to distribute to engineering for final consideration before prototype production can begin on the latest model of product S.Only four of the original nine members remain,and the group is winding down.
Group 830 has been meeting for 11 months and is finding it difficult to get all 10 members together at one time.Several of the middle-level managers have been promoted and transferred to other functional areas or to other facilities of the company.To date,the group has had 18 members at one time or another to fill the 10 positions allocated by management and,as a result,has not yet started to focus on its objectives.
On the other hand,Group 458 has been meeting for two months and seems to be progressing extremely well.You attended a meeting and observed that the group starts by chatting for about five minutes,then moves to the meeting area and begins reviewing the decisions of the last meeting.Then,Group 458 gets down to new business,focusing on their objectives and determining new assignments before concluding and returning to their functional job duties.
Finally,Group 791 has been meeting for four months and appears to have close relationships between its members,considerable cohesiveness,and a focus on its objectives.
-Group 174 is at the ________ stage.

Accepted Answer

A) forming 
B) performing 
C) norming 
D) adjourning 
E) conforming

Question 19

Cross-functional teams,self-managed teams,and task forces are all examples of informal groups.

Accepted Answer

A) True 
 B)False

Question 20

Resolving conflicts by seeking an advantageous solution for all parties is called ________.

Accepted Answer

A) collaborating 
B) forcing 
C) accommodating 
D) avoiding 
E) compromising

Exam 10: Understanding Groups and Teams

Which of the following is a typical stage of group development?

A self-managed team is a formal group of employees who operate without a manager and are responsible for a complete work process or segment.

Discuss how managers can use rewards to shape team behaviour.

The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.

Jill got into a heated argument with Lisa over the content and goals of the work that she was assigned.This is an example of ________ conflict.

The members of Serge's team believe in one another's integrity,character,and ability; Serge's team clearly possesses a strong level of ________.

A strong sense of group identity and camaraderie develops in the ________ stage of group development.

Social loafing refers to the tendency of individuals to expend less effort when working collectively than when working individually.

Resolving conflicts by having each party give up something of value is called ________.

Formal groups ________.

Those in the company who encouraged the conflict over the marketing strategy have a(n) ________ view of conflict.

The team that meets each week in room 201 has a goal of creating a new cell phone model.The team consists of an engineer,a designer,a computer software specialist,and a marketing specialist.The team has full authority to make and implement its own decisions.This is likely to be a ________.

To be considered a group,there must be at least three people.

The ________ view of conflict argues that conflict must be avoided because it indicates a problem within the group.

Cross-functional teams,self-managed teams,and task forces are all examples of informal groups.

Resolving conflicts by seeking an advantageous solution for all parties is called ________.