When Writing Claim Messages in the Indirect Order, You Should

Multiple Choice

When writing claim messages in the indirect order, you should _____.

A) maintain a harsh tone to emphasize the seriousness of the issue
B) introduce the problem clearly in the first paragraph
C) use emotional reasoning to persuade your reader to see your point of view
D) end your message with a firm statement indicating your displeasure
E) write your sentences in the active voice