Your Goal in an Indirect Claim Message Is to _____

Multiple Choice

Your goal in an indirect claim message is to _____.

A) ensure that your recipient admits that it was his or her fault
B) convince your recipient that you deserve some kind of compensation
C) ensure that your recipient apologizes for his or her mistake
D) let your recipient know that you are disappointed with the turn of events
E) indicate that you may discontinue using your recipient's services