Multiple Choice
Which of the following statements is a good closing statement for a claim message?
A) You must resolve this problem by May 22.
B) I cannot recommend your services to potential customers after this incident.
C) Please resolve the issue by Monday so that I can ship my products on time.
D) On the basis of my negative experience with your inferior product, I demand a refund.
E) If you do not fix this problem, I will report you to the Better Business Bureau.
Correct Answer:

Verified
Correct Answer:
Verified
Q19: Explain the role of a strategic buffer
Q34: Research indicates that negative news is received
Q35: The closing in a negative announcement should
Q36: Your company manufactures electric toasters. One of
Q37: Your goal in an indirect claim message
Q38: Apologies in bad-news messages may have legal
Q40: Which of the following should be used
Q41: Opening a message directly with the news
Q42: Which of the following best exemplifies how
Q44: In the context of writing indirect claims,