Multiple Choice
How should you describe your problem in an indirect claim message?
A) The words describing the problem should express disinterest in a continued relationship.
B) The words describing the problem should be blunt and negative.
C) The words describing the problem should provoke the reader into reacting.
D) The words describing the problem should be courteous yet firm.
E) The words describing the problem should focus on your feelings.
Correct Answer:

Verified
Correct Answer:
Verified
Q12: What strategies should one consider when faced
Q19: Which of the following is true of
Q20: After reading bad news, readers usually appreciate
Q21: Which of the following should be the
Q22: In a message refusing a request, the
Q25: Which of the following is true of
Q27: Which of the following is a good
Q28: In a bad-news message, a positive buffer
Q29: Which of the following is the best
Q33: Briefly describe how to present bad news