Which of the Following Is True of Writing Negative Announcements

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

A) Bad news should be presented directly to prevent surprising or angering readers.
B) Bad news should be stated positively but clearly.
C) The negative announcement should not start with a buffer.
D) Readers should not be offered any alternative solutions.
E) The message should not try to justify the negative announcement.