Multiple Choice
British Telecom,United Airlines,and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.
A) and higher market share
B) but lost their competitive edge and fell short of their performance targets
C) but only for a short time as competitors copied their efforts
D) because they were linked to their business strategies.
Correct Answer:
Verified
Correct Answer:
Verified
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