Question 1

Process design is typically mapped and documented using a modeling tool,such as Microsoft Excel.

Accepted Answer

A) True 
 B)False  False

Question 2

In the 1990s,most organizations failed to achieve fundamental business process improvements because they attended a BPR seminar and then made mistakes in the implementation.

Accepted Answer

A) True 
 B)False  True

Question 3

The advantage of the __________ is that any tier can be upgraded or replaced independently as business requirements or technology change.

Accepted Answer

A)  tightly coupled architecture
B)  middleware and graphical user-interface
C)  three-tier software architecture
D)  four-module tiered architecture C

Question 4

__________ testing is important because it determines whether the app meets the original business objectives and vision.

Accepted Answer

The answer of __________ testing is important because it determines...

Question 5

During the systems investigation stage,__________ studies are done to assess the skills and the training needed to use the new IS.

Accepted Answer

A)  economic feasibility
B)  technical feasibility
C)  organizational feasibility
D)  behavioral feasibility

Question 6

An advantage of JIT is that it significantly decreases transportation and ordering costs.

Accepted Answer

A) True 
 B)False

Question 7

Projects are managed by managing the triple constraints.Which is not one of those constraints?

Accepted Answer

A)  approval
B)  scope
C)  time
D)  budget

Question 8

If organizations focus exclusively on automation and cost savings,they might achieve significant operational efficiencies but lose their competitive edge.

Accepted Answer

A) True 
 B)False

Question 9

A project plan is specified in a __________.

Accepted Answer

A)  resource pool
B)  Gantt chart
C)  work breakdown structure (WBS) 
D)  critical path

Question 10

British Telecom,United Airlines,and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.

Accepted Answer

A)  and higher market share
B)  but lost their competitive edge and fell short of their performance targets
C)  but only for a short time as competitors copied their efforts
D)  because they were linked to their business strategies.

Question 11

__________ components have minimal dependence on each other,which simplifies testing,maintenance and troubleshooting because problems are easy to isolate and unlikely to spread.

Accepted Answer

A)  Tightly coupled
B)  Hardwired
C)  Loosely connected
D)  COBOL

Question 12

Project management includes three basic operations.Which is not one of those operations?

Accepted Answer

A)  planning
B)  budgeting
C)  organizing
D)  controlling

Question 13

__________ are information systems professionals who specialize in analyzing and designing information systems.

Accepted Answer

The answer of __________ are information systems professionals who specialize...

Question 14

In order to manage a process,the process needs to have outputs that are measurable.

Accepted Answer

A) True 
 B)False

Question 15

__________ conversion is the least expensive and highest risk IS conversion strategy because the old system is cut off and the new system is turned on at a certain point in time.

Accepted Answer

A)  Parallel
B)  Direct
C)  Pilot
D)  Phased

Question 16

To add rigor to the programming process,programmers use __________ that improve the flow of the program by decomposing the computer code into modules.

Accepted Answer

A)  GOTO statements
B)  flowcharts
C)  structured programming techniques
D)  All of the above

Question 17

When applying business process reengineering (BPR),managers first attempt to automate or semi-automate an organization's business processes.

Accepted Answer

A) True 
 B)False

Question 18

A business process,such as the credit approval process,accomplishes or produces something of value to the organization.

Accepted Answer

A) True 
 B)False

Question 19

Changes to business apps that were needed prior to year 2000 were tedious and time-consuming because they were tightly coupled programs written in __________.

Accepted Answer

A)  COBOL
B)  Java
C)  Visio
D)  Flash

Question 20

End-user development has risks and limitations,which include each of the following except:

Accepted Answer

A)  End users may not be skilled enough in computers,so quality and cost may be jeopardized.
B)  End users may not take time to document their work
C)  End users may neglect proper security measures.
D)  There may be an endless loop of prototype revisions.

Exam 13: Business Process Management and Systems Development

Process design is typically mapped and documented using a modeling tool,such as Microsoft Excel.

In the 1990s,most organizations failed to achieve fundamental business process improvements because they attended a BPR seminar and then made mistakes in the implementation.

The advantage of the __________ is that any tier can be upgraded or replaced independently as business requirements or technology change.

__________ testing is important because it determines whether the app meets the original business objectives and vision.

During the systems investigation stage,__________ studies are done to assess the skills and the training needed to use the new IS.

An advantage of JIT is that it significantly decreases transportation and ordering costs.

Projects are managed by managing the triple constraints.Which is not one of those constraints?

If organizations focus exclusively on automation and cost savings,they might achieve significant operational efficiencies but lose their competitive edge.

A project plan is specified in a __________.

British Telecom,United Airlines,and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.

__________ components have minimal dependence on each other,which simplifies testing,maintenance and troubleshooting because problems are easy to isolate and unlikely to spread.

Project management includes three basic operations.Which is not one of those operations?

__________ are information systems professionals who specialize in analyzing and designing information systems.

In order to manage a process,the process needs to have outputs that are measurable.

__________ conversion is the least expensive and highest risk IS conversion strategy because the old system is cut off and the new system is turned on at a certain point in time.

To add rigor to the programming process,programmers use __________ that improve the flow of the program by decomposing the computer code into modules.

When applying business process reengineering (BPR),managers first attempt to automate or semi-automate an organization's business processes.

A business process,such as the credit approval process,accomplishes or produces something of value to the organization.

Changes to business apps that were needed prior to year 2000 were tedious and time-consuming because they were tightly coupled programs written in __________.

End-user development has risks and limitations,which include each of the following except: