Question 1

Which of these is the right skill set of emotional intelligence?

Accepted Answer

A)  encouraging coercion among employees 
B)  showing empathy 
C)  advising others how to stay happy at work 
D)  maintaining the status quo 
E)  avoiding constructive criticism

Question 2

______ is the goodwill stemming from social relationships.

Accepted Answer

A)  Social empathy 
B)  Social capital 
C)  Emotional intelligence 
D)  Emotional capital 
E)  Empathetic goodwill

Question 3

Cost competitiveness means that one

Accepted Answer

A)  sacrifices quality to keep costs low. 
B)  carefully monitors costs mainly during the setting up of business. 
C)  prices his or her products or services at a level attractive to consumers. 
D)  manages his or her costs by maintaining the status quo. 
E)  offers a high quality product at a higher price.

Question 4

CEO, president, COO, and vice president are all titles typical of which level of management?

Accepted Answer

A)  strategic level 
B)  tactical level 
C)  operational level 
D)  functional level 
E)  regional level

Question 5

Explain how quality can improve continuously in an organization. Explain the several objectives of achieving total quality.

Accepted Answer

The answer of Explain how quality can improve continuously in...

Question 6

Which of the following is a result of controlling?

Accepted Answer

A)  Managers assemble and coordinate the human, financial, physical, informational, and other resources needed to achieve goals. 
B)  Managers analyze current situations, anticipate the future, determine objectives, and decide on what types of activities in which the company will engage. 
C)  Managers make sure the organization's resources are being used as planned and that the organization is meeting its goals for quality and safety. 
D)  Managers motivate workers to come to work and execute top management's plans by doing their jobs. 
E)  Managers create an organization chart by identifying business functions and establishing reporting relationships.

Question 7

________ is keeping costs low enough to achieve profits while pricing products at levels that are attractive to consumers.

Accepted Answer

A)  Price control 
B)  Margin maximization 
C)  Total quality control 
D)  Cost competitiveness 
E)  Workforce efficiency

Question 8

Differentiate between the various management levels in an organization.

Accepted Answer

The answer of Differentiate between the various management levels in...

Question 9

Building a dynamic organization is the goal of which function of management?

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  staffing

Question 10

Frontline managers often have titles such as

Accepted Answer

A)  supervisor or sales manager. 
B)  senior executive. 
C)  team leader. 
D)  tactical manager. 
E)  strategic manager.

Question 11

_______ is a manager's ability to stimulate people to be high performers.

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Leading 
D)  Controlling 
E)  Monitoring

Question 12

Which of the following is one of the key elements that makes the current business landscape different from those of the past?

Accepted Answer

A)  centralization 
B)  technological change 
C)  quality 
D)  cost competitiveness 
E)  speed

Question 13

When Alex, the marketing manager of Hartwell Inc., realized that his plan to increase sales levels was not producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of

Accepted Answer

A)  planning. 
B)  organizing. 
C)  leading. 
D)  controlling. 
E)  communicating.

Question 14

A dimension of service quality includes

Accepted Answer

A)  making it easy and enjoyable for customers to experience a service. 
B)  occasionally meeting the needs of customers. 
C)  establishing short-term relationships. 
D)  giving customers what they want when the company wants. 
E)  measuring product performance.

Question 15

Pharrell, a project manager, determines the number of employees to be assigned for a certain project. Identify the managerial role being implemented by Pharrell.

Accepted Answer

A)  liaison 
B)  disturbance handler 
C)  negotiator 
D)  resource allocator 
E)  leader

Question 16

Knowledge management is a set of practices aimed at

Accepted Answer

A)  discovering the competition's intellectual resources. 
B)  harnessing the competition's intellectual resources. 
C)  harnessing their own organization's intellectual resources. 
D)  utilizing the intellects of the other organization's people. 
E)  implementing organizational changes.

Question 17

List and explain each of the five sources of competitive advantage.

Accepted Answer

The answer of List and explain each of the five...

Question 18

When the manager notifies the employees of the pending layoff, which of the managerial roles is the manager of Partridge performing?

Accepted Answer

A)  leader 
B)  liaison 
C)  disseminator 
D)  spokesperson 
E)  disturbance handler

Question 19

The four fundamental management principles include analyzing current situation, determining objectives, choosing corporate and business strategies, and determining the resources needed to achieve the organization's goals.

Accepted Answer

A) True 
 B)False

Question 20

Briefly describe each of the four key management functions.

Accepted Answer

The answer of Briefly describe each of the four key...

Exam 1: Managing Effectively in a Global World