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    Exam 8: Maintaining Goodwill in Bad-News Messages
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    In Terms of Bad-News Messages, for Almost Any Negative-News Situation
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In Terms of Bad-News Messages, for Almost Any Negative-News Situation

Question 71

Question 71

True/False

In terms of bad-news messages, for almost any negative-news situation that one can think of, there is something one can do to help the reader with his or her problem.

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