Which of the Following Is True of Writing Negative Announcements

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

A) When it is reasonable to expect that the readers would be angered by an indirect presentation, you should write a direct message.
B) You should use negative comments when presenting the news itself.
C) A skillful handling of a negative announcement should involve offering no further help.
D) When making a negative announcement, your fIrst step should be to determine your overall strategy.
E) The ending should involve a negatively worded apology.