True/False
The key to linking what IT does to business performance is to create an environment within which everyone thoroughly understands what measures are unimportant to the business and is not held accountable for those measurements.
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Describe the concept of the balanced score
Q3: What a company spends on IT has
Q4: The type of metric that measures IT
Q5: The leading non-financial indicator of customer satisfaction
Q6: What is the leading indicator of customer
Q7: List and describe (3) common pitfalls to
Q8: About half of all IT managers believe
Q9: Non-financial business metrics include:<br>A) customer satisfaction.<br>B) employee
Q10: Non-financial measures are predictive of past performance
Q11: It is practically impossible to demonstrate that