Question 1

A company that places a strategic focus on customer value recognizes that __________, rather than __________, has become a primary determinant in a customer's perception of value.

Accepted Answer

A)  service, price 
B)  price, quality 
C)  quality, service 
D)  quality, price.

Question 2

Business process redesign includes all the following, except:

Accepted Answer

A)  Top-down participation 
B)  Long time requirements 
C)  Brand new business processes 
D)  Incremental levels of change

Question 3

Becoming a low-cost producer of products and services in an industry is an example of a(n):

Accepted Answer

A)  Cost leadership strategy 
B)  Differentiation strategy 
C)  Innovation strategy 
D)  Growth strategy

Question 4

A firm can survive and succeed in the long run if it successfully develops strategies to confront the _______________ that shape the structure of competition in its industry.

Accepted Answer

A)  technological innovations 
B)  competitive business processes 
C)  competitive forces 
D)  competitive strategies

Question 5

If an organization offers its online package tracking system in a manner that allows its customers to access shipment information not only via a computer, but via a mobile phone as well, then such an action could fall into both the differentiation and innovation strategy categories.

Accepted Answer

A) True 
 B)False

Question 6

Expanding a company's product offering into global markets is an example of a(n) _______________ strategy.

Accepted Answer

A)  cost leadership 
B)  differentiation 
C)  growth 
D)  alliance

Question 7

All of the following are basic competitive strategies discussed in the text except:

Accepted Answer

A)  Cost leadership 
B)  Innovation 
C)  Product differentiation 
D)  Strategic dominance

Question 8

Many companies have found that organizational _______________ approaches are an important enabler of business process re-engineering.

Accepted Answer

The answer of Many companies have found that organizational _______________...

Question 9

All of the following are support processes, except:

Accepted Answer

A)  Customer relationship management 
B)  Procurement of resources 
C)  Technology development 
D)  Employee benefits intranet

Question 10

Performance support, building expert networks, and leveraging organizational know-how are a function of _______________.

Accepted Answer

A)  document management 
B)  enterprise intelligence 
C)  information creation, sharing, and management 
D)  All of the choices are correct.

Question 11

According to the value chain concept, primary processes include such things as the procurement of resources and human resource management that are directly related to the manufacturing of products or delivery of services to the customer.

Accepted Answer

A) True 
 B)False

Question 12

A given activity can fall into one or more of the categories of competitive strategy.

Accepted Answer

A) True 
 B)False

Question 13

Investments in information technology that build valuable new relationships allow a firm to:

Accepted Answer

A)  Lock in the supplier 
B)  Lock in the customer 
C)  Lock out competition 
D)  All the above

Question 14

_______________ agility is the ability to accomplish speed, accuracy, and cost economy in the exploitation of innovation opportunities.

Accepted Answer

A)  Customer 
B)  Partnering 
C)  Operational 
D)  Technological

Question 15

_______________ is defined as the restructuring and transforming of a business process by a fundamental rethinking and radical redesign to achieve improvements in costs, quality, speed, and service.

Accepted Answer

The answer of _______________ is defined as the restructuring and...

Question 16

Enterprise Intelligence, Information Creation, Sharing, and Management, and Document Management are the three levels of _______________.

Accepted Answer

The answer of Enterprise Intelligence, Information Creation, Sharing, and Management,...

Question 17

Knowledge-creating companies constantly create new business knowledge and then disseminate it throughout the company in order to quickly build the new knowledge into their products and services.

Accepted Answer

A) True 
 B)False

Question 18

The threat of new entrants is often at its strongest during periods of rising costs or inflation.

Accepted Answer

A) True 
 B)False

Question 19

A(n) _______________ strategy is a competitive strategy by which a firm develops unique products or services from those of its competitors, or makes radical business changes that may alter the fundamental nature of the industry.

Accepted Answer

A)  alliance 
B)  growth 
C)  differentiation 
D)  innovation

Question 20

Becoming an agile company depends on customer perceptions of products and services, as much as any other strategy.

Accepted Answer

A) True 
 B)False

Exam 2: Competing With Information Technology

A company that places a strategic focus on customer value recognizes that , rather than , has become a primary determinant in a customer's perception of value.

Business process redesign includes all the following, except:

Becoming a low-cost producer of products and services in an industry is an example of a(n) :

A firm can survive and succeed in the long run if it successfully develops strategies to confront the _______________ that shape the structure of competition in its industry.

If an organization offers its online package tracking system in a manner that allows its customers to access shipment information not only via a computer, but via a mobile phone as well, then such an action could fall into both the differentiation and innovation strategy categories.

Expanding a company's product offering into global markets is an example of a(n) _______________ strategy.

All of the following are basic competitive strategies discussed in the text except:

Many companies have found that organizational _______________ approaches are an important enabler of business process re-engineering.

All of the following are support processes, except:

Performance support, building expert networks, and leveraging organizational know-how are a function of _______________.

According to the value chain concept, primary processes include such things as the procurement of resources and human resource management that are directly related to the manufacturing of products or delivery of services to the customer.

A given activity can fall into one or more of the categories of competitive strategy.

Investments in information technology that build valuable new relationships allow a firm to:

_______________ agility is the ability to accomplish speed, accuracy, and cost economy in the exploitation of innovation opportunities.

_______________ is defined as the restructuring and transforming of a business process by a fundamental rethinking and radical redesign to achieve improvements in costs, quality, speed, and service.

Enterprise Intelligence, Information Creation, Sharing, and Management, and Document Management are the three levels of _______________.

Knowledge-creating companies constantly create new business knowledge and then disseminate it throughout the company in order to quickly build the new knowledge into their products and services.

The threat of new entrants is often at its strongest during periods of rising costs or inflation.

A(n) _______________ strategy is a competitive strategy by which a firm develops unique products or services from those of its competitors, or makes radical business changes that may alter the fundamental nature of the industry.

Becoming an agile company depends on customer perceptions of products and services, as much as any other strategy.