Question 1

Which of the following is an action that would normally be taken while trying to build commitment to an impending change?

Accepted Answer

A)  Develop leadership capability 
B)  Transfer knowledge and skills 
C)  Create a compelling change story 
D)  Implement culture change

Question 2

When a work team goes white-water rafting or engages in some other outdoor team-building exercise, they are creating a _______________ in which to reflect on and improve the way they work together.

Accepted Answer

The answer of When a work team goes white-water rafting...

Question 3

All of the following are considered competitive forces except:

Accepted Answer

A)  Cost leadership 
B)  Competitors 
C)  Customers 
D)  New entrants

Question 4

Because senior management at many companies consistently identify e-business as an area of great opportunity, and one in which the company needs stronger capabilities, planning works really well, as does converting such strategy into action.

Accepted Answer

A) True 
 B)False

Question 5

According to the text, creating leadership resolve is part of the build commitment process of change management.

Accepted Answer

A) True 
 B)False

Question 6

According to the text case, DHL Express experienced lower costs through centralized IT, but this made it difficult to ensure that IT spending was in synch with _______________.

Accepted Answer

The answer of According to the text case, DHL Express...

Question 7

A threat is the potential for business and market losses posed by the actions of competitors and other competitive forces.

Accepted Answer

A) True 
 B)False

Question 8

CRM is designed to implement a business strategy of using IT to support _______________ for all areas of a company.

Accepted Answer

The answer of CRM is designed to implement a business...

Question 9

The business/IT planning process is rapidly losing favor with today's modern businesses.

Accepted Answer

A) True 
 B)False

Question 10

A situation where previously regulated markets are opening is a _______________ trend that is shaping strategic business/IT planning.

Accepted Answer

A)  technology 
B)  competitive imperatives 
C)  deregulation 
D)  customer sophistication/expectations

Question 11

The _______________ component of the information technology architecture includes the networks, computer systems, system software, and integrated enterprise application software that provide the computing and communications platform supporting the strategic use of information technology.

Accepted Answer

A)  IT organization 
B)  data resources 
C)  technology platform 
D)  applications architecture

Question 12

A basic requirement of managing business change is getting the involvement and _______________ of top management and all stakeholders affected by the planning processes.

Accepted Answer

The answer of A basic requirement of managing business change...

Question 13

Before beginning development of a new application, don't just ask users what they want; find out what they __________.

Accepted Answer

The answer of Before beginning development of a new application,...

Question 14

Moving to an e-business environment involves a lot of procedural changes, but no major organizational change.

Accepted Answer

A) True 
 B)False

Question 15

Either the CEO or the CIO of a company must manage the development of complementary business and IT strategies in order meet its customer value and business value vision.

Accepted Answer

A) True 
 B)False

Question 16

Systems _______________ are consulting firms or other outside contractors who assume the responsibility for developing and implementing a new e-business application, including designing and leading its change management activities.

Accepted Answer

The answer of Systems _______________ are consulting firms or other...

Question 17

Implementing e-business applications, such as enterprise resource management or customer relationship management, requires a _______________ of core business processes, both internally and with supply chain partners.

Accepted Answer

The answer of Implementing e-business applications, such as enterprise resource...

Question 18

Implementing new business/IT strategies requires managing the effects of major changes in _______________.

Accepted Answer

A)  business processes 
B)  managerial roles 
C)  employee work assignments 
D)  All of the choices are correct.

Question 19

According to the text case, the original Iridium organization failed because:

Accepted Answer

A)  the company couldn't afford to keep the system updated. 
B)  Iridium focused on the wrong business. 
C)  the system was not operational before the company went through a merger. 
D)  satellite phones do not work indoors.

Question 20

People factors have the highest level of difficulty and take the longest time to resolve of any dimension of change management.

Accepted Answer

A) True 
 B)False

Exam 11: Businessit Strategies for Development

Which of the following is an action that would normally be taken while trying to build commitment to an impending change?

When a work team goes white-water rafting or engages in some other outdoor team-building exercise, they are creating a _______________ in which to reflect on and improve the way they work together.

All of the following are considered competitive forces except:

Because senior management at many companies consistently identify e-business as an area of great opportunity, and one in which the company needs stronger capabilities, planning works really well, as does converting such strategy into action.

According to the text, creating leadership resolve is part of the build commitment process of change management.

According to the text case, DHL Express experienced lower costs through centralized IT, but this made it difficult to ensure that IT spending was in synch with _______________.

A threat is the potential for business and market losses posed by the actions of competitors and other competitive forces.

CRM is designed to implement a business strategy of using IT to support _______________ for all areas of a company.

The business/IT planning process is rapidly losing favor with today's modern businesses.

A situation where previously regulated markets are opening is a _______________ trend that is shaping strategic business/IT planning.

The _______________ component of the information technology architecture includes the networks, computer systems, system software, and integrated enterprise application software that provide the computing and communications platform supporting the strategic use of information technology.

A basic requirement of managing business change is getting the involvement and _______________ of top management and all stakeholders affected by the planning processes.

Before beginning development of a new application, don't just ask users what they want; find out what they __________.

Moving to an e-business environment involves a lot of procedural changes, but no major organizational change.

Either the CEO or the CIO of a company must manage the development of complementary business and IT strategies in order meet its customer value and business value vision.

Systems _______________ are consulting firms or other outside contractors who assume the responsibility for developing and implementing a new e-business application, including designing and leading its change management activities.

Implementing e-business applications, such as enterprise resource management or customer relationship management, requires a _______________ of core business processes, both internally and with supply chain partners.

Implementing new business/IT strategies requires managing the effects of major changes in _______________.

According to the text case, the original Iridium organization failed because:

People factors have the highest level of difficulty and take the longest time to resolve of any dimension of change management.