Scenario B

Multiple Choice

Scenario B.Terence,a store manager at Imperial Office Supply Inc. ,received an e-mail from Martin,the chief financial officer for the company.Terence read through the e-mail and interpreted the information that required him to give an update on the sales of the month.Though the sales figures at Terence's location were not satisfactory,he did not want to disappoint Martin by revealing the true situation,so he told him that the store was meeting or exceeding revenue goals according to all of the relevant metrics.Terence then decided to discuss the current problem with the sales manager and get her feedback.
-Terence informed Martin that the revenues were more than sufficient because he did not want to disappoint the chief financial officer by revealing the true situation.Terence's act is an example of

A) reflection.
B) introspection.
C) filtering.
D) perception.
E) buffering.