Question 1

Which of the following is a defining characteristic of knowledge workers?

Accepted Answer

A)  They work only in the information technology industry. 
B)  They have a high degree of cohesiveness and are prone to groupthink. 
C)  They are valued for their creative minds, not just their physical capabilities. 
D)  They are grouped together for a specific purpose and are disbanded when their task is completed. 
E)  They are part of an unofficial group emerging from relationships and shared interests among members.

Question 2

Which of the following accurately describes an open system?

Accepted Answer

A)  An open system is used to share and exchange information across organizational boundaries. 
B)  An open system is a collection of subsystems that are not connected to the external environment. 
C)  An open system is one of many systems that have a positive impact on employee satisfaction. 
D)  An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services. 
E)  An open system treats its employees as an important asset.

Question 3

Mauricio, the manager of a company that manufactures carpets has a reputation for being open and supportive in dealing with his employees. Employees can feel free to talk to him about any problems they have. He is demonstrating

Accepted Answer

A)  a technical skill. 
B)  a human skill. 
C)  a communicative skill. 
D)  an administrative skill. 
E)  a conceptual skill.

Question 4

Being an entrepreneur, disturbance handler, resource allocator, and negotiator are part of the ___ roles of a manager.

Accepted Answer

A)  decisional 
B)  informational 
C)  interpersonal 
D)  monitoring 
E)  allocation

Question 5

A(n) ___ is the ability to translate knowledge into action that results in desired performance.

Accepted Answer

A)  concept 
B)  commitment 
C)  agenda 
D)  process 
E)  skill

Question 6

According to Mintzberg, a manager's informational roles involve being a(n) ___.

Accepted Answer

A)  leader 
B)  disturbance handler 
C)  disseminator 
D)  entrepreneur 
E)  resource allocator

Question 7

A measure of the resource cost associated with goal accomplishment is called ___.

Accepted Answer

A)  performance efficiency 
B)  productivity 
C)  return on Investment 
D)  performance effectiveness 
E)  value creation

Question 8

Clinic directors in hospitals, deans in universities, and division managers in businesses belong to the category of ___.

Accepted Answer

A)  board of directors 
B)  middle managers 
C)  first-line managers 
D)  top managers 
E)  board of trustees

Question 9

A manager is a person who supports, activates, and is responsible for the work of others.

Accepted Answer

A) True 
 B)False

Question 10

___ and ___facilitated by information technologies are increasingly becoming the foundations of organizations.

Accepted Answer

A)  Virtual teams; virtual meetings 
B)  "Networks"; "networking" 
C)  Online media; electronic commerce 
D)  Common databases; web blogs 
E)  none of the above

Question 11

Top managers are supposed to set strategy and lead an organization consistent with its purpose and mission.

Accepted Answer

A) True 
 B)False

Question 12

Taylor is the new COO of a large hotel chain. After assessing the hotel chain's operations, she drew up a proposal of needed changes for management, including how those changes would affect the hotel and its employees, new job responsibilities, new performance measures, and the training that would be required. Taylor is using her ___ to help the hotel's management have a better understanding of the impact the changes.

Accepted Answer

A)  human skills 
B)  technical skills 
C)  conceptual skills 
D)  analytical skills 
E)  interpersonal skills

Question 13

Which of the following best describes social capital?

Accepted Answer

A)  It is a unique form of ethical entrepreneurship that seeks novel ways to solve pressing social problems. 
B)  It is the ability to manage ourselves and our relationships effectively. 
C)  It is a capacity to create positive relationships with people who can help advance agendas. 
D)  It is the capacity to get things done with the support and help of others. 
E)  It is the ability to think analytically to diagnose and solve complex problems.

Question 14

If an operation adds value to the original cost of resource inputs, non-profit organizations ___ and business organizations ___.

Accepted Answer

A)  earn a profit; increase shareholder value 
B)  benefit society; earn a profit 
C)  earn a profit; promote corporate social responsibility 
D)  increase shareholder value; promote corporate governance 
E)  promote corporate social responsibility; increase market share

Question 15

Integrity and ethical leadership must be practised at all organizational levels.

Accepted Answer

A) True 
 B)False

Question 16

The first leaf in the shamrock organization consists of a core group of "freelancers" and "independent contractors."

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a typical characteristic of an open system?

Accepted Answer

A)  It is an organization that is convened for a specific purpose and disbands when its task is completed. 
B)  It is a system where each member has the authority to make decisions about how they share and complete their work. 
C)  It is the system where communication flows only between individual members and a hub. 
D)  It is the system in which subgroups have limited communication with one another. 
E)  It is a system that transforms resource inputs from the environment into product outputs.

Question 18

Through agenda setting, good managers develop action priorities that include goals and plans spanning long and short time frames.

Accepted Answer

A) True 
 B)False

Question 19

In Charles Handy's description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Accepted Answer

A) True 
 B)False

Question 20

Charlie oversees all the operations of a firm, from purchasing to manufacturing to human resources to finance and accounting functions. Charlie is the ___ of the firm.

Accepted Answer

A)  general manager 
B)  line manager 
C)  functional manager 
D)  team leader 
E)  director

Exam 1: Introducing Management

Which of the following is a defining characteristic of knowledge workers?

Which of the following accurately describes an open system?

Mauricio, the manager of a company that manufactures carpets has a reputation for being open and supportive in dealing with his employees. Employees can feel free to talk to him about any problems they have. He is demonstrating

Being an entrepreneur, disturbance handler, resource allocator, and negotiator are part of the ___ roles of a manager.

A(n) ___ is the ability to translate knowledge into action that results in desired performance.

According to Mintzberg, a manager's informational roles involve being a(n) ___.

A measure of the resource cost associated with goal accomplishment is called ___.

Clinic directors in hospitals, deans in universities, and division managers in businesses belong to the category of ___.

A manager is a person who supports, activates, and is responsible for the work of others.

_ and _facilitated by information technologies are increasingly becoming the foundations of organizations.

Top managers are supposed to set strategy and lead an organization consistent with its purpose and mission.

Which of the following best describes social capital?

If an operation adds value to the original cost of resource inputs, non-profit organizations _ and business organizations _.

Integrity and ethical leadership must be practised at all organizational levels.

The first leaf in the shamrock organization consists of a core group of "freelancers" and "independent contractors."

Which of the following is a typical characteristic of an open system?

Through agenda setting, good managers develop action priorities that include goals and plans spanning long and short time frames.

In Charles Handy's description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Charlie oversees all the operations of a firm, from purchasing to manufacturing to human resources to finance and accounting functions. Charlie is the ___ of the firm.