Question 1

Workers frequently leave jobs in child care because:

Accepted Answer

A)  they are paid too little.
B)  they feel that they are not treated fairly.
C)  they feel that they have low status.
D)  all of the above D

Question 2

In Lilian Katz's thinking on developmental states of preschool teachers,attending professional conferences and reading professional journals would be appropriate to someone at what stage?

Accepted Answer

A)  survival
B)  consolidation
C)  renewal
D)  maturity C

Question 3

Someone who is at Lilian Katz's consolidation stage of development would best benefit from:

Accepted Answer

A)  on-site support and technical assistance.
B)  on-site assistance and access to specialists.
C)  attending professional conferences.
D)  attending seminars and taking college courses. B

Question 4

In solving a problem,it is important to let everyone have a chance to take part in discussing it because:

Accepted Answer

A)  they may be the ones causing the problem.
B)  they may not support the solution if they feel no ownership of the decision.
C)  they may forget about the decision later.
D)  none of the above

Question 5

A child-care worker tells a toddler that if he lets another child play with the toy that he is using,she will give him some chocolate.Such a worker is using intrinsic motivation.

Accepted Answer

A) True 
 B)False

Question 6

According to Maslow's hierarchy of human needs,which need is the most basic?

Accepted Answer

A)  social
B)  self-actualization
C)  physiological
D)  esteem

Question 7

Which of the following is NOT a good technique to use in professional development?

Accepted Answer

A)  Focus on positive traits
B)  Ask for suggestions as to what people would like to learn
C)  Let everyone see how much you understand about the subject
D)  all of the above

Question 8

The Model Work Standards require how many paid staff meetings per month?

Accepted Answer

A)  one
B)  none
C)  two in the first month,and one per month after that
D)  the number depends on how many teachers a center has

Question 9

If you have a problem that affects one or two of your teachers,you should always hold a full-staff meeting so that everyone will know how to handle the problem if it comes up with them.

Accepted Answer

A) True 
 B)False

Question 10

Active listening means:

Accepted Answer

A)  to move a lot while you listen.
B)  to actively solve the problem that the speaker is explaining.
C)  to show through body language and questions that you are really listening.
D)  to act as though you are listening when you are really not.

Question 11

"Professional development" differs from "staff training" in that:

Accepted Answer

A)  professional development suggests more complexity and involvement of the staff.
B)  training is less reliable.
C)  professional development can be done more quickly.
D)  they are basically the same thing.

Question 12

When is NOT a good time for staff members to talk to each other?

Accepted Answer

A)  at a social event outside work hours
B)  during staff meetings
C)  while watching the children
D)  during planning time outside operating hours

Question 13

What is the chief value in using parent volunteers at your center?

Accepted Answer

A)  You can get rid of them easily if they are not effective.
B)  They work for no pay.
C)  They are likely to be available outside of normal work hours.
D)  It is a good way to build bonds with the families that your center serves.

Exam 8: Human Relations