Question 1

Some control criteria,such as employee satisfaction or absenteeism,are applicable to only some management situations.

Accepted Answer

A) True 
 B)False

Question 2

The controlling function helps managers protect an organisation's ________.

Accepted Answer

A) good will 
B) assets 
C) integrity 
D) external environment

Question 3

A major drawback of an oral report is that there is no way to store the information in the report for later reference.

Accepted Answer

A) True 
 B)False

Question 4

Performance feedback should avoid reference to hard data.

Accepted Answer

A) True 
 B)False

Question 5

Management of a global company often relies on highly formalised reports as controls for distant operations.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are important in efforts to protect information in an organisation EXCEPT ________.

Accepted Answer

A) firewalls 
B) data backups 
C) search engines 
D) encryption

Question 7

The first step in the control process is to ________.

Accepted Answer

A) implement feedforward control 
B) implement concurrent control 
C) compare performance against a standard 
D) measure actual performance

Question 8

MBWA stands for management by ________.

Accepted Answer

A) work area 
B) walking around 
C) work action 
D) written action

Question 9

A family that is using a computer program to create a formal household budget is using the budget as a(n)________.

Accepted Answer

A) organising tool 
B) controlling tool 
C) leading tool 
D) planning tool

Question 10

Effective controlling can help managers who are afraid to delegate authority ________.

Accepted Answer

A) empower their employees 
B) set their goals 
C) discourage employee participation 
D) manipulate the organisation's structure

Question 11

All of the following are dangers of revising production goals downward EXCEPT ________.

Accepted Answer

A) it gives employees an excuse to be less productive 
B) it increases incentive to work harder 
C) it destroys incentive to work harder 
D) it gives employees something to blame for their lack of effort

Question 12

All of the following are common rationalisations that workers use to justify workplace theft EXCEPT ________.

Accepted Answer

A) 'I owe money from gambling' 
B) 'I deserve this' 
C) 'Everyone does it' 
D) 'They'll never miss it'

Question 13

The control process is a two-step process that measures and compares.

Accepted Answer

A) True 
 B)False

Question 14

In a short essay,describe feedforward control and give an example of its use.

Accepted Answer

The answer of In a short essay,describe feedforward control and...

Question 15

A household that cuts back on supermarket spending after going over-budget on its food budget is using the budget as a(n)________.

Accepted Answer

A) controlling tool 
B) planning tool 
C) leading tool 
D) organising tool

Question 16

After an extended period of unseasonably warm and sunny weather,revenues are down sharply during the month of July at an indoor tennis club.The best strategy for the club manager is to ________.

Accepted Answer

A) run a sale on hourly rates 
B) do nothing 
C) raise hourly rates to increase revenue 
D) change her monthly goals for December

Question 17

Which kind of negative feedback is most likely to be well accepted?

Accepted Answer

A) Accurate. 
B) Objective. 
C) Honest. 
D) Subjective.

Question 18

Which kind of feedback is usually given promptly and enthusiastically?

Accepted Answer

A) Useful feedback. 
B) Accurate feedback. 
C) Negative feedback. 
D) Positive feedback.

Question 19

When might a manager be justified in revising a standard rather than taking corrective action to remedy a significant performance deviation?

Accepted Answer

A) When the standard is unrealistic. 
B) When performance falls far short of the standard. 
C) When performance falls slightly short of the standard. 
D) When performance exceeds the standard.

Question 20

A fast-food restaurant is querying prospective customers about the features they would like to see in a new panini sandwich.What kind of control is being used?

Accepted Answer

A) Concurrent control. 
B) Feedback control. 
C) Feedforward control. 
D) Anticipation control.

Exam 13: Foundations of Control

Some control criteria,such as employee satisfaction or absenteeism,are applicable to only some management situations.

The controlling function helps managers protect an organisation's ________.

A major drawback of an oral report is that there is no way to store the information in the report for later reference.

Performance feedback should avoid reference to hard data.

Management of a global company often relies on highly formalised reports as controls for distant operations.

All of the following are important in efforts to protect information in an organisation EXCEPT ________.

The first step in the control process is to ________.

MBWA stands for management by ________.

A family that is using a computer program to create a formal household budget is using the budget as a(n) ________.

Effective controlling can help managers who are afraid to delegate authority ________.

All of the following are dangers of revising production goals downward EXCEPT ________.

All of the following are common rationalisations that workers use to justify workplace theft EXCEPT ________.

The control process is a two-step process that measures and compares.

In a short essay,describe feedforward control and give an example of its use.

A household that cuts back on supermarket spending after going over-budget on its food budget is using the budget as a(n) ________.

After an extended period of unseasonably warm and sunny weather,revenues are down sharply during the month of July at an indoor tennis club.The best strategy for the club manager is to ________.

Which kind of negative feedback is most likely to be well accepted?

Which kind of feedback is usually given promptly and enthusiastically?

When might a manager be justified in revising a standard rather than taking corrective action to remedy a significant performance deviation?

A fast-food restaurant is querying prospective customers about the features they would like to see in a new panini sandwich.What kind of control is being used?