Question 1

Over the years,managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop.Wilson's uses these insights to design its retail spaces and decide which products to stock.To make the sharing of information easier,Wilson's encourages an open communication network,where information flows freely between and among staff and managers.Which of the following communication networks does Wilson's use?

Accepted Answer

A) chain 
B) wheel 
C) all-channel 
D) downward

Question 2

Explain formal and informal communication within an organization.

Accepted Answer

The answer of Explain formal and informal communication within an...

Question 3

Good communication requires agreement with the message.

Accepted Answer

A) True 
 B)False

Question 4

Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure,the regional sales manager for each region.He,therefore,prefers the ________ network for communication.

Accepted Answer

A) wheel 
B) chain 
C) all-channel 
D) informal

Question 5

During the communication process,the message is converted to a symbolic form.This process is called ________.

Accepted Answer

A) decoding 
B) encoding 
C) deciphering 
D) expanding

Question 6

Which of the following is true for the communication process?

Accepted Answer

A) The decoding process takes place within the channel. 
B) Noise cannot affect the encoding of the message. 
C) Encoding takes place before the message reaches the medium. 
D) The sender decodes the message and then transmits it.

Question 7

A sender initiates a message by encoding a thought.

Accepted Answer

A) True 
 B)False

Question 8

When Sam went to the human resource manager and applied for transfer to the new facility,he was participating in which type of organizational communication?

Accepted Answer

A) formal 
B) downward 
C) horizontal 
D) lateral

Question 9

During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly.However,the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead,which could eventually lead to mass layoffs.This is an example of the ________ aspect of the communication process.

Accepted Answer

A) framing 
B) filtering 
C) selective perception 
D) deception

Question 10

Brandon is telling his coworkers what he learned at the technical seminar he recently attended.Brandon is using communication to ________.

Accepted Answer

A) disseminate 
B) inform 
C) regale 
D) motivate

Question 11

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

Accepted Answer

The answer of What is the role of the informal...

Question 12

In which of the following cases has communication occurred?

Accepted Answer

A) Gary updates his blog regularly,even though no one reads it. 
B) Brian attends all the Algebra lectures,but is unable to understand the subject. 
C) Jen has sent an urgent e-mail to her Japanese colleague,but a translator is not yet available. 
D) Ana tells her manager that she needs a new computer,but he says that the company can't afford it.

Question 13

The vice president wrote a letter to the employees announcing the opening of a new production facility.This is an example of which type of organizational communication?

Accepted Answer

A) horizontal 
B) formal 
C) lateral 
D) informal

Question 14

CISCO's Unified Personal Communicator allows fast and easy access to voice,video,instant messaging,web conferencing,voicemail,and presence capabilities through a single,multimedia interface on a PC or Mac.Which of the following aspects of communication problems does this personal communicator address?

Accepted Answer

A) security concerns arising from the use of the Internet 
B) time-space constraint 
C) decoding errors 
D) encoding errors

Question 15

The final link in the communication process is ________.

Accepted Answer

A) encoding 
B) decoding 
C) receiving 
D) feedback

Question 16

Which of the following is a disadvantage of using IT in organizational communication?

Accepted Answer

A) economic drawbacks 
B) geographic constraints 
C) psychological costs 
D) time constraints

Question 17

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Accepted Answer

A) external 
B) passive 
C) informal 
D) controlled

Question 18

Upward communication is used to inform,direct,coordinate,and evaluate employees.

Accepted Answer

A) True 
 B)False

Question 19

A(n)________ occurs when the amount of data provided exceeds the recipient's processing capacity.

Accepted Answer

A) perceptual barrier 
B) information overload 
C) conceptual block 
D) physical barrier

Question 20

Formal communication can control behavior,but informal communication cannot.

Accepted Answer

A) True 
 B)False

Exam 14: Managing Communication

Explain formal and informal communication within an organization.

Good communication requires agreement with the message.

Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure,the regional sales manager for each region.He,therefore,prefers the ________ network for communication.

During the communication process,the message is converted to a symbolic form.This process is called ________.

Which of the following is true for the communication process?

A sender initiates a message by encoding a thought.

When Sam went to the human resource manager and applied for transfer to the new facility,he was participating in which type of organizational communication?

Brandon is telling his coworkers what he learned at the technical seminar he recently attended.Brandon is using communication to ________.

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

In which of the following cases has communication occurred?

The vice president wrote a letter to the employees announcing the opening of a new production facility.This is an example of which type of organizational communication?

The final link in the communication process is ________.

Which of the following is a disadvantage of using IT in organizational communication?

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Upward communication is used to inform,direct,coordinate,and evaluate employees.

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.

Formal communication can control behavior,but informal communication cannot.