Question 1

High self-monitors can't adjust their behavior and there's high behavioral consistency between who they are and what they do.

Accepted Answer

A) True 
 B)False

Question 2

What is a key point of Holland's theory?

Accepted Answer

A)  There are no intrinsic differences in personality among individuals. 
B)  All jobs are relatively the same, it is personality types that differ. 
C)  People in job environments compatible with their personality types should be more satisfied. 
D)  Employee turnover is highest when personality and occupation are compatible.

Question 3

The goals of organizational behavior can be stated as: If you can explain it, you can predict it. If you can predict it, you can influence it.

Accepted Answer

A) True 
 B)False

Question 4

Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.

Accepted Answer

A) True 
 B)False

Question 5

Low levels of perceived organizational support lead to lower turnover.

Accepted Answer

A) True 
 B)False

Question 6

If an employee does not exhibit a desired behavior, a manager might use ________.

Accepted Answer

A)  negative reinforcement to increase the recurrence of the behavior 
B)  shaping to guide the employee to learn the desired behavior 
C)  positive reinforcement by reducing the threat of a punishment 
D)  programmed learning to encourage positive results

Question 7

Sandy is very good at precise work. She does not tire of repetitive work as easily as some of the others. However, when faced with a new problem that requires an innovative solution, her performance is not satisfactory. Sandy's personality is likely to be classified as a(n) ________ type.

Accepted Answer

A)  sensing 
B)  feeling 
C)  introvert 
D)  intuitive

Question 8

The goals of OB are to ________.

Accepted Answer

A)  design, produce, and market products desired by consumers 
B)  explain, predict, and influence behavior 
C)  recruit, select, and retain qualified employees 
D)  identify social, environmental, and financial issues

Question 9

Which one of the following is true for satisfied employees with high organizational commitment?

Accepted Answer

A)  lower rates of turnover and absenteeism 
B)  higher rates of voluntary turnover 
C)  higher rates of cognitive dissonance 
D)  lower levels of job involvement

Question 10

Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. She has the ability to adjust her behavior as and when required. This indicates that she ________.

Accepted Answer

A)  has low self-esteem 
B)  is low on Machiavellianism 
C)  has a high need for affiliation 
D)  is high in self-monitoring

Question 11

There is ample evidence to support the validity of the Myers-Briggs Type Indicator as a measure of personality.

Accepted Answer

A) True 
 B)False

Question 12

The three components that make up an attitude are ________ components.

Accepted Answer

A)  cognitive, affective, and behavioral 
B)  active, behavioral, and adjustable 
C)  emotional, creative, and environmental 
D)  intentional, reactive, and adjustable

Question 13

The toddler knew if he held his breath his parents would yield to his demands. But this time they returned to their newspapers and gave the child no further notice. These parents were engaging in ________.

Accepted Answer

A)  positive reinforcement 
B)  negative reinforcement 
C)  punishment 
D)  extinction

Question 14

________ is a performance measure of both the efficiency and effectiveness of employees.

Accepted Answer

A)  Employee productivity 
B)  Organizational citizenship behavior 
C)  Job satisfaction 
D)  Employee morale

Question 15

Job satisfaction is a better predictor of voluntary turnover than organizational commitment.

Accepted Answer

A) True 
 B)False

Question 16

The Big Five Model of personality includes ________.

Accepted Answer

A)  intuition 
B)  judgment 
C)  perception 
D)  extraversion

Question 17

Alan's temperament is not well-suited to being a researcher. He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step. As a result, he often jumps to conclusions. Alan is most likely a(n) ________ type of personality.

Accepted Answer

A)  sensing 
B)  feeling 
C)  introversion 
D)  intuition

Question 18

Anne prefers one-page memos with only the main points of the issue. As a manager, she has limited amounts of time to read about internal problems. So when she prepares memos for her boss, she provides a brief outline of the situation to spare her boss the agony of having to read the boring details. Anne has succumbed to ________.

Accepted Answer

A)  the liking effect 
B)  assumed similarity 
C)  the halo effect 
D)  stereotyping

Question 19

"Any additional violations of company policy will result in escalating disciplinary action up to and including termination." This statement found on many corrective action forms, is an example of ________.

Accepted Answer

A)  positive reinforcement 
B)  negative reinforcement 
C)  punishment 
D)  extinction

Question 20

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

Accepted Answer

A)  Attribution 
B)  Selection 
C)  Cognition 
D)  Perception

Exam 15: Understanding and Managing Individual Behavior

High self-monitors can't adjust their behavior and there's high behavioral consistency between who they are and what they do.

What is a key point of Holland's theory?

The goals of organizational behavior can be stated as: If you can explain it, you can predict it. If you can predict it, you can influence it.

Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.

Low levels of perceived organizational support lead to lower turnover.

If an employee does not exhibit a desired behavior, a manager might use ________.

Sandy is very good at precise work. She does not tire of repetitive work as easily as some of the others. However, when faced with a new problem that requires an innovative solution, her performance is not satisfactory. Sandy's personality is likely to be classified as a(n) ________ type.

The goals of OB are to ________.

Which one of the following is true for satisfied employees with high organizational commitment?

Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. She has the ability to adjust her behavior as and when required. This indicates that she ________.

There is ample evidence to support the validity of the Myers-Briggs Type Indicator as a measure of personality.

The three components that make up an attitude are ________ components.

The toddler knew if he held his breath his parents would yield to his demands. But this time they returned to their newspapers and gave the child no further notice. These parents were engaging in ________.

________ is a performance measure of both the efficiency and effectiveness of employees.

Job satisfaction is a better predictor of voluntary turnover than organizational commitment.

The Big Five Model of personality includes ________.

Alan's temperament is not well-suited to being a researcher. He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step. As a result, he often jumps to conclusions. Alan is most likely a(n) ________ type of personality.

"Any additional violations of company policy will result in escalating disciplinary action up to and including termination." This statement found on many corrective action forms, is an example of ________.

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.