Question 1

Research suggests a multicultural global team has difficulties capitalizing on the diversity of ideas it generates.

Accepted Answer

A) True 
 B)False

Question 2

David supervises a group of employees who work towards achieving organizational goals. This group can be called a ________.

Accepted Answer

A)  self-managed team 
B)  task group 
C)  command group 
D)  cross-functional team

Question 3

Students often complain that having to work with assigned teammates results in a poorer group project. They are complaining about a(n) ________.

Accepted Answer

A)  external condition 
B)  internal condition 
C)  group member resource 
D)  group task

Question 4

Daniela and Navaro disagree on the best way to promote a new product. Those in the company who view the conflict over the promotion strategy as natural and inevitable have a(n) ________ view of conflict.

Accepted Answer

A)  human relations 
B)  reactionist 
C)  traditional 
D)  interactionist

Question 5

________ occurs when a supervisor earns less than his or her subordinates.

Accepted Answer

A)  Informal status 
B)  Role conflict 
C)  Role ambiguity 
D)  Status incongruence

Question 6

Which one of the following refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance?

Accepted Answer

A)  command groups 
B)  task groups 
C)  self-managed teams 
D)  cross-functional teams

Question 7

Teams with high levels of interconnectedness attain their goals better.

Accepted Answer

A) True 
 B)False

Question 8

One important distinction between a work group and a work team is the degree of interdependence among the members.

Accepted Answer

A) True 
 B)False

Question 9

Celine feels that the form of marketing their company is using isn't working anymore. Merle disagrees vehemently. Those in the company who view the conflict over the marketing strategy as bad and harmful have a(n) ________ view of conflict.

Accepted Answer

A)  human relations 
B)  relational 
C)  traditional 
D)  interactionist

Question 10

Conflicts can be resolved by withdrawing from them or suppressing them. This conflict management technique is known as ________.

Accepted Answer

A)  compromising 
B)  yielding 
C)  accommodating 
D)  avoiding

Question 11

This group should have worked well together. Each of them had at least five years seniority and had scored well on past performance evaluations. They all knew what needed to be done. But it seemed they were always in disagreement about something. This group probably lacked ________.

Accepted Answer

A)  communication skills 
B)  independence 
C)  conflict resolution skills 
D)  sociability

Question 12

Jan's department seems to be a bottleneck in the assembly process. She and her coworkers have been meeting regularly to generate ideas that might eliminate the bottleneck. Jan and her coworkers are part of a ________ team.

Accepted Answer

A)  self-managed 
B)  problem-solving 
C)  task 
D)  cross-functional

Question 13

Which one of the following is a benefit of global teams?

Accepted Answer

A)  Communication problems are less likely in global teams. 
B)  Global teams usually have a greater diversity of ideas. 
C)  There is a greater trust among team members. 
D)  Stress and tension are uncommon in global teams.

Question 14

Which one of the following is a negative aspect of group norms?

Accepted Answer

A)  Being part of a group has the ability to increase an individual's antisocial actions. 
B)  The most widespread norms are those related to dress codes. 
C)  Groups become dysfunctional when they maintain strict norms. 
D)  Norms do not influence employees' performance.

Question 15

List and discuss the five stages of group development.

Accepted Answer

The answer of List and discuss the five stages of...

Question 16

Group D has been working on developing a product which is now ready to hit the market. The group members are happy about the work they've done on this product. The focus has now shifted from productivity to tying up loose ends. Group D is at the ________ stage.

Accepted Answer

A)  forming 
B)  performing 
C)  norming 
D)  adjourning

Question 17

Which one of the following is considered to be the last stage of group development for permanent work groups?

Accepted Answer

A)  performing 
B)  norming 
C)  storming 
D)  adjourning

Question 18

When Fred's department head explained what was expected of him as a new professor in terms of maintaining discipline in his classroom and providing students with a challenging course, he was referring to Fred's ________ at the university.

Accepted Answer

A)  role 
B)  status 
C)  obligations 
D)  authority

Question 19

Which one of the following types of conflict is most likely to be dysfunctional?

Accepted Answer

A)  status conflict 
B)  relationship conflict 
C)  process conflict 
D)  task conflict

Question 20

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

Accepted Answer

A)  storming 
B)  forming 
C)  performing 
D)  norming

Exam 13: Creating and Managing Teams

Research suggests a multicultural global team has difficulties capitalizing on the diversity of ideas it generates.

David supervises a group of employees who work towards achieving organizational goals. This group can be called a ________.

Students often complain that having to work with assigned teammates results in a poorer group project. They are complaining about a(n) ________.

Daniela and Navaro disagree on the best way to promote a new product. Those in the company who view the conflict over the promotion strategy as natural and inevitable have a(n) ________ view of conflict.

________ occurs when a supervisor earns less than his or her subordinates.

Which one of the following refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance?

Teams with high levels of interconnectedness attain their goals better.

One important distinction between a work group and a work team is the degree of interdependence among the members.

Celine feels that the form of marketing their company is using isn't working anymore. Merle disagrees vehemently. Those in the company who view the conflict over the marketing strategy as bad and harmful have a(n) ________ view of conflict.

Conflicts can be resolved by withdrawing from them or suppressing them. This conflict management technique is known as ________.

This group should have worked well together. Each of them had at least five years seniority and had scored well on past performance evaluations. They all knew what needed to be done. But it seemed they were always in disagreement about something. This group probably lacked ________.

Jan's department seems to be a bottleneck in the assembly process. She and her coworkers have been meeting regularly to generate ideas that might eliminate the bottleneck. Jan and her coworkers are part of a ________ team.

Which one of the following is a benefit of global teams?

Which one of the following is a negative aspect of group norms?

List and discuss the five stages of group development.

Group D has been working on developing a product which is now ready to hit the market. The group members are happy about the work they've done on this product. The focus has now shifted from productivity to tying up loose ends. Group D is at the ________ stage.

Which one of the following is considered to be the last stage of group development for permanent work groups?

When Fred's department head explained what was expected of him as a new professor in terms of maintaining discipline in his classroom and providing students with a challenging course, he was referring to Fred's ________ at the university.

Which one of the following types of conflict is most likely to be dysfunctional?

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.