Question 1

______________means restating what you hear in your own words.

Accepted Answer

A)   Active talking
B)   Paraphrasing
C)   Differential
D)   Supportive communication B

Question 2

___________refers to the differences between the meaning that the sender intends and the meaning that the receiver decodes.

Accepted Answer

A)   Communication
B)   Distortion
C)   Semantics
D)   Decoding B

Question 3

Before conducting a counseling session with an employee, you do all of the following, except:

Accepted Answer

A)   Collect all the facts so that you are clear on the specific problem.
B)   Ignore the problem for a little while to see if the employee can resolve it on their own.
C)   Meet with the employee as soon as possible after the problem has been identified.
D)   Try to keep the discussion focused on the specific problem with which you are concerned. B

Question 4

An approach to listening that involves the one who is on the receiving end of a communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received is which type of communication?

Accepted Answer

A)   Active listening
B)   Talking
C)   Hearing
D)   Interpreting

Question 5

"Suspend judgment initially" is one of the basic elements of active listening.

Accepted Answer

A) True 
 B)False

Question 6

List the various types of electronic communications in organizations and name and describe the potential problems of electronic communication.

Accepted Answer

The answer of List the various types of electronic communications...

Question 7

Name and describe the elements of active listening.

Accepted Answer

The answer of Name and describe the elements of active...

Question 8

"Involves knowing your readers, adapting to their mood, and writing at their level, providing neither too much nor too little information" is which of the rules of effective managerial writing?

Accepted Answer

A)   Clarity
B)   Courtesy
C)   Conciseness
D)   Confidence

Question 9

Describe in detail the steps in the communication process.

Accepted Answer

The answer of Describe in detail the steps in the...

Question 10

Talking is the single most important communication skill.

Accepted Answer

A) True 
 B)False

Question 11

Name and describe the steps to an effective meeting.

Accepted Answer

The answer of Name and describe the steps to an...

Question 12

Which of the following is not one of the characteristics of supportive communication?

Accepted Answer

A)   It is person oriented, not problem oriented.
B)   It encourages being descriptive not evaluative.
C)   It is specific not general.
D)   It is conjunctive, not disjunctive.

Question 13

Which of the following is not a potential problem area for electronic communication?

Accepted Answer

A)   More exchange of informal messages that bypass the organizational hierarchy.
B)   Messages of affect and value decrease.
C)   It does not impose a discipline of linear thinking
D)   It can dehumanize the workplace.

Question 14

Dialogue often focuses on race, as well as multiple issues of social identity.

Accepted Answer

A) True 
 B)False

Question 15

_________occurs when a person feels or anticipates some sort of threat.

Accepted Answer

A)   Filtering
B)   Semantics
C)   Defensiveness
D)   Stereotyping

Question 16

Name and describe the six rules of effective managerial writing.

Accepted Answer

The answer of Name and describe the six rules of...

Question 17

Conscientiousness is one of the rules of effective managerial writing.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not one of the basic steps of writing?

Accepted Answer

A)   You must know exactly who your audience is.
B)   Be clear about the purpose of what you are writing.
C)   Research the topic thoroughly and gather all the information you can.
D)   Write freestyle without an outline, this aids additional information being added.

Question 19

____________is the study of meaning.

Accepted Answer

A)   Communication
B)   Distortion
C)   Semantics
D)   Decoding

Question 20

Projecting your expectations of others onto what you hear is called?

Accepted Answer

A)   Filtering
B)   Semantics
C)   Defensiveness
D)   Stereotyping

Exam 9: Communicating Effectively With Others

______________means restating what you hear in your own words.

___________refers to the differences between the meaning that the sender intends and the meaning that the receiver decodes.

Before conducting a counseling session with an employee, you do all of the following, except:

An approach to listening that involves the one who is on the receiving end of a communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received is which type of communication?

"Suspend judgment initially" is one of the basic elements of active listening.

List the various types of electronic communications in organizations and name and describe the potential problems of electronic communication.

Name and describe the elements of active listening.

"Involves knowing your readers, adapting to their mood, and writing at their level, providing neither too much nor too little information" is which of the rules of effective managerial writing?

Describe in detail the steps in the communication process.

Talking is the single most important communication skill.

Name and describe the steps to an effective meeting.

Which of the following is not one of the characteristics of supportive communication?

Which of the following is not a potential problem area for electronic communication?

Dialogue often focuses on race, as well as multiple issues of social identity.

_________occurs when a person feels or anticipates some sort of threat.

Name and describe the six rules of effective managerial writing.

Conscientiousness is one of the rules of effective managerial writing.

Which of the following is not one of the basic steps of writing?

____________is the study of meaning.

Projecting your expectations of others onto what you hear is called?