Question 1

Bennis, Benne, & Chin (1969) defined three strategies that change agents may use to promote change in groups or organizations. Which strategy is being used in the following statement? "As the manager on this unit, I am aware that changes have to occur. I am also aware that our unit works well together and we will work on this together as a team. Many of my employees do not want to leave this unit, as they have developed relationships with their peers. We will work with that to get the work done."

Accepted Answer

A)  normative-re-educative strategy 
B)  power-coercive strategy 
C)  rational-empirical strategy 
D)  "do it or get out" strategy

Question 2

Which conflict resolution technique does not attempt to determine any solution or resolution to the conflict?

Accepted Answer

A)  collaborating 
B)  confronting 
C)  competing 
D)  avoiding

Question 3

Another nurse in the staff lounge states, "I am not happy about this change. I will not do it. I would rather quit first. That is it!" Which behavioural response cited by Bushy (1993) is demonstrated here?

Accepted Answer

A)  early majority 
B)  innovator 
C)  laggard 
D)  rejecter

Question 4

Change agents are important people in organizations and life. Which characteristic is a valuable and important aspect of being a change agent?

Accepted Answer

A)  to have a clear vision and promote self-awareness. 
B)  to include others, provide updates, and organize meetings. 
C)  to avoid conflict. 
D)  to back down in the face of adversity.

Question 5

As a nursing leader, you will facilitate change as you work in teams in the various workplace settings. Identify four skills and/or abilities that will assist you to facilitate change and problem-solving as a team member.

Accepted Answer

The answer of As a nursing leader, you will facilitate...

Question 6

What is the term that correctly describes a source of disagreement between two people or groups?

Accepted Answer

A)  intrapersonal conflict 
B)  interpersonal conflict 
C)  organizational conflict 
D)  conflict

Question 7

One change theorist describes a five-step innovation and decision-making process theory. This theorist believed that change is always rejected initially and then adopted at a later time. He believes that change is reversible and rejection does not mean that it will always stay that way. He argues it can also work in reverse: change may be initially accepted and then rejected. Who is this theorist?

Accepted Answer

A)  Rogers 
B)  Havelock 
C)  Lippitt 
D)  Lewin

Question 8

Which of the following is a change strategy that focuses on teaching workers about a new technology?

Accepted Answer

A)  provide information 
B)  training 
C)  power coercive 
D)  normative-re-educative

Question 9

Which of these factors is an indicator of the successful implementation of a project?

Accepted Answer

A)  People feel a sense of ownership of the change. 
B)  Change is perceived as neutral. 
C)  Time limits are met. 
D)  Staff achieve learning curve status.

Question 10

What are the three broad types of conflict?

Accepted Answer

The answer of What are the three broad types of...

Question 11

Which type of behavioural response is illustrated with the following statement? "Okay, okay, okay. I will do it; however, I want you to know that I am not happy. I have held out for as long as I can. I honestly do not think this is going to work."

Accepted Answer

A)  late majority 
B)  innovator 
C)  laggard 
D)  rejecter

Question 12

You observe a nurse continue to openly resist a process change on the unit that all other staff has already accepted. What is the term for individuals who respond with this type of behaviour?

Accepted Answer

A)  rejecters 
B)  laggards 
C)  early majority 
D)  late majority

Question 13

Once change has been implemented and stabilized, when should re-evaluation of that stabilization occur to make sure the project has been accepted?

Accepted Answer

A)  between 3 months and 1 year after the change 
B)  between 4 months and 1 year after the change 
C)  at 5 months or 1 year after the change 
D)  at 6 months or 1 year after the change

Question 14

Another nurse who is in the nurses' lounge states, "I don't like this idea, either. I have a bad feeling about this. Things have worked fine up until now. Why should we try to fix something that is working?" Which behavioural response cited by Bushy (1993) is demonstrated here?

Accepted Answer

A)  early majority 
B)  innovator 
C)  laggard 
D)  rejecter

Question 15

Think of a situation that you would like to change in the workplace or team environment. Trace or map out the 12 change agent strategies, and plan how you will use them to be a change agent and create change.

Accepted Answer

The answer of Think of a situation that you would...

Question 16

Which of the following is one "discipline" that Senge identified as necessary for an organization to achieve learning organization status?

Accepted Answer

A)  systems thinking 
B)  group mastery 
C)  self-learning 
D)  physical models

Question 17

How do Sullivan & Decker (2009) define change?

Accepted Answer

A)  an organizational decision to modify policies or procedures 
B)  a voluntary act to alter or modify 
C)  the act, process, or result of altering or modifying 
D)  making something different from what it was
Indicate one or more answer choices that best complete the statement or answer the question.

Question 18

Bennis, Benne, & Chin (1969) defined three strategies that change agents may use to promote change in groups or organizations. Which strategy is being used in the following statement? "I know our unit will get through this change. Everyone is rational and knows that change has to occur if we are to protect client safety because we are not doing that right now. We can start training on the new transfer equipment immediately by holding in-services on all three shifts."

Accepted Answer

A)  normative-re-educative strategy 
B)  power-coercive strategy 
C)  rational-empirical strategy 
D)  "do it or get out" strategy

Question 19

Which of the following series of changes are included in Rogers' Diffusion of Innovations Theory?

Accepted Answer

A)  diagnose, assess, select progressive change objective, choose role of change agent, maintain change, and terminate helping relationship 
B)  unfreeze, move, refreeze 
C)  create awareness, encourage interest, evaluate, trial, adopt 
D)  build relationship, diagnose problem, acquire resources, choose, gain acceptance

Question 20

According to Silber (1993), which of the following is a factor that affects an individual's ability to cope with change?

Accepted Answer

A)  group's perception of loss 
B)  anticipated group consequences 
C)  evaluation of previous situations 
D)  flexibility

Exam 15: Change, Innovation, and Conflict Resolution

Which conflict resolution technique does not attempt to determine any solution or resolution to the conflict?

Another nurse in the staff lounge states, "I am not happy about this change. I will not do it. I would rather quit first. That is it!" Which behavioural response cited by Bushy (1993) is demonstrated here?

Change agents are important people in organizations and life. Which characteristic is a valuable and important aspect of being a change agent?

As a nursing leader, you will facilitate change as you work in teams in the various workplace settings. Identify four skills and/or abilities that will assist you to facilitate change and problem-solving as a team member.

What is the term that correctly describes a source of disagreement between two people or groups?

Which of the following is a change strategy that focuses on teaching workers about a new technology?

Which of these factors is an indicator of the successful implementation of a project?

What are the three broad types of conflict?

Which type of behavioural response is illustrated with the following statement? "Okay, okay, okay. I will do it; however, I want you to know that I am not happy. I have held out for as long as I can. I honestly do not think this is going to work."

You observe a nurse continue to openly resist a process change on the unit that all other staff has already accepted. What is the term for individuals who respond with this type of behaviour?

Once change has been implemented and stabilized, when should re-evaluation of that stabilization occur to make sure the project has been accepted?

Another nurse who is in the nurses' lounge states, "I don't like this idea, either. I have a bad feeling about this. Things have worked fine up until now. Why should we try to fix something that is working?" Which behavioural response cited by Bushy (1993) is demonstrated here?

Think of a situation that you would like to change in the workplace or team environment. Trace or map out the 12 change agent strategies, and plan how you will use them to be a change agent and create change.

Which of the following is one "discipline" that Senge identified as necessary for an organization to achieve learning organization status?

How do Sullivan & Decker (2009) define change?

Which of the following series of changes are included in Rogers' Diffusion of Innovations Theory?

According to Silber (1993) , which of the following is a factor that affects an individual's ability to cope with change?