Question 1

Filtering,selective perception,information overload and language are all:

Accepted Answer

A) potential barriers to effective communication. 
B) necessary for effective communication. 
C) communication techniques. 
D) none of the above.

Question 2

With regard to the grapevine,a manager should try to:

Accepted Answer

A) force people to use formal communication channels. 
B) ignore it. 
C) understand its importance to the communication network. 
D) destroy it.

Question 3

Of the four functions of communication,emotional expression is the least important.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT a drawback of written messages?

Accepted Answer

A) They are more likely to be well thought out,logical and clear. 
B) They're time-consuming. 
C) There is a lack of feedback. 
D) There is no assurance the communication has been received.

Question 5

The informal communication network is called the:

Accepted Answer

A) all-network. 
B) rumour mill. 
C) grapevine. 
D) chain.

Question 6

You had been feeling successful at work,but lately you have experienced conflict and frustrations.What are the four functions of communication and how will they help you overcome these challenges?

Accepted Answer

The answer of You had been feeling successful at work,but...

Question 7

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

Accepted Answer

A) jargon. 
B) selective perception. 
C) feedback. 
D) filtering.

Question 8

________ is the check on how successful we have been in transferring our messages as originally intended.

Accepted Answer

A) Channel 
B) Encode 
C) Decode 
D) Feedback

Question 9

Which of the following are computer-aided communication?

Accepted Answer

A) text messaging 
B) email 
C) videoconferencing 
D) all of the above

Question 10

Our speech and gesture that facilitates understanding of meaning is:

Accepted Answer

A) encoding. 
B) feedback. 
C) the communication process. 
D) understanding.

Question 11

The game 'telephone' demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

Accepted Answer

A) potential distortion. 
B) static on the line. 
C) non-verbal cues. 
D) language barriers.

Question 12

An interviewer who was expecting a female applicant to put her family ahead of her career is using:

Accepted Answer

A) non-verbal communication. 
B) selective perception. 
C) filtering. 
D) prejudice.

Question 13

VARIANT When employees are uncertain about the restructuring of the company,they are likely to generate ___________.

Accepted Answer

A) competition 
B) morale 
C) expectations 
D) rumours

Question 14

Memos,letters,email,fax transmissions and organisational periodicals represent:

Accepted Answer

A) formal organisational communication channels. 
B) informal organisational communication channels. 
C) technological communication. 
D) written communication.

Question 15

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. Joe misses the one o'clock meeting because he misunderstood which meeting Mary was referring to in their conversation.This misunderstanding occurred due to a lack of:

Accepted Answer

A) feedback. 
B) channels. 
C) decoding. 
D) encoding.

Question 16

Downward communication must be oral or face-to-face contact.

Accepted Answer