Multiple Choice
The primary means for gathering information from customers and measuring customer satisfaction is
A) a sampling program.
B) a phone interview.
C) feedback from competitors.
D) a survey.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Deming emphasized the use of statistical quality
Q2: The cost of achieving poor quality includes<br>A)prevention
Q4: A _ is a system that achieves
Q5: The degree to which a product meets
Q6: _ failure costs include scrap,rework,and downtime.<br>A)External<br>B)Internal<br>C)Process<br>D)System
Q7: From the producer's perspective,quality is determined by
Q8: A production process consists of the following
Q9: Quality of performance relates to the basic
Q10: The Baldridge Award was created in 1987
Q11: The customer of _ firm(s)interacts directly with