Question 1

The glass ceiling represents an invisible barrier that blocks certain workers from advancing to top management.

Accepted Answer

A) True 
 B)False  True

Question 2

Human capital is the productive potential of an individual resulting from strong relationships.

Accepted Answer

A) True 
 B)False  False

Question 3

In diversity management practices,accountability includes:

Accepted Answer

A)   attracting diverse job applicants
B)   preparing diverse employees for advancement
C)   treating diverse employees fairly
D)   preparing diverse employees for job advancement
E)   All of the choices are correct C

Question 4

The term ethics refers to moral issues and is concerned with

Accepted Answer

A)   good versus bad
B)   right versus wrong
C)   individual motivation
D)   strong personal values
E)   "Good versus bad" and "right versus wrong"

Question 5

Theory Y assumes individuals are pessimistic and negative.

Accepted Answer

A) True 
 B)False

Question 6

The definition of e-business is buying and selling goods and services over the Internet.

Accepted Answer

A) True 
 B)False

Question 7

Ethics occurs at both the organizational and individual level.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an outdated Theory X assumption about people at work?

Accepted Answer

A)   The typical employee can learn to accept and seek responsibility.
B)   Work is a natural activity,just like play or rest.
C)   Coercion or threats are necessary before employees will work.
D)   The typical member of the general population has imagination and creativity.
E)   People are capable of self-direction.

Question 9

Diversity management is not required in a contemporary organization as a "melting pot" approach is used by organizations of today.

Accepted Answer

A) True 
 B)False

Question 10

Organizational behaviour can bring to the workplace an understanding of:

Accepted Answer

A)   the ability to understand and analyze fundamental behaviours
B)   the ability to evaluate and help other employees
C)   the ability to identify and provide examples of best practices
D)   the ability to assist others in gaining job satisfaction
E)   All of the choices are correct

Question 11

A field of study dedicated to better understanding and managing people at work,both individually and in groups refers to:

Accepted Answer

A)   productivity
B)   organizational behaviour
C)   theory x
D)   management
E)   total quality management

Question 12

The host of individual differences and similarities in people is called

Accepted Answer

A)   contingency
B)   ethics
C)   job design
D)   diversity
E)   minority

Question 13

The term used to refer to running the entire business via the Internet is

Accepted Answer

A)   E-commerce
B)   B2B commerce
C)   E-business
D)   Social networking
E)   Web trading

Question 14

Which of the following disciplines does organizational behaviour draw upon?

Accepted Answer

A)   statistics
B)   anthropology
C)   sociology
D)   psychology
E)   All of the choices are correct

Question 15

Building teamwork,trust,and mutual respect are key elements for organizations who are successfully managing diversity.

Accepted Answer

A) True 
 B)False

Question 16

McGregor's modern and positive assumptions about employees being responsible and creative is called

Accepted Answer

A)   McGregor's quality management approach
B)   Theory X
C)   McGregor's theory of employee development
D)   McGregor's theory of manager development
E)   Theory Y

Question 17

Employment equity is legislation intended to remove barriers and promote equity among four groups,which does not include:

Accepted Answer

A)   women
B)   homeless people
C)   visible minorities
D)   aboriginal people
E)   persons with disabilities

Question 18

E-business and e-commerce are different names for the same concept-trading on the Internet.

Accepted Answer

A) True 
 B)False

Question 19

The process of working with and through others to achieve organizational objectives effectively,efficiently,and ethically is referred to as

Accepted Answer

A)   organizational behaviour
B)   leadership
C)   membership
D)   teams
E)   management

Question 20

People-centred management results in:

Accepted Answer

A)   Higher profits and higher employee turnover
B)   Higher profits and lower employee turnover
C)   Lower profits and lower employee turnover
D)   Lower profits and higher employee turnover
E)   None of the choices are correct

Exam 1: Needed: People-Centered Managers and Workplaces

The glass ceiling represents an invisible barrier that blocks certain workers from advancing to top management.

Human capital is the productive potential of an individual resulting from strong relationships.

In diversity management practices,accountability includes:

The term ethics refers to moral issues and is concerned with

Theory Y assumes individuals are pessimistic and negative.

The definition of e-business is buying and selling goods and services over the Internet.

Ethics occurs at both the organizational and individual level.

Which of the following is an outdated Theory X assumption about people at work?

Diversity management is not required in a contemporary organization as a "melting pot" approach is used by organizations of today.

Organizational behaviour can bring to the workplace an understanding of:

A field of study dedicated to better understanding and managing people at work,both individually and in groups refers to:

The host of individual differences and similarities in people is called

The term used to refer to running the entire business via the Internet is

Which of the following disciplines does organizational behaviour draw upon?

Building teamwork,trust,and mutual respect are key elements for organizations who are successfully managing diversity.

McGregor's modern and positive assumptions about employees being responsible and creative is called

Employment equity is legislation intended to remove barriers and promote equity among four groups,which does not include:

E-business and e-commerce are different names for the same concept-trading on the Internet.

The process of working with and through others to achieve organizational objectives effectively,efficiently,and ethically is referred to as

People-centred management results in: