SCENARIO 2-6 Michael Is Angry That He Was Disciplined by His

Multiple Choice

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello,although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse,and then works quickly when working in the public areas of the store only so he can disappear into the warehouse.He sometimes hides in the washroom during his shift to avoid talking to his boss.
-Refer to Scenario 2-6.The anger Michael feels toward his boss is

A) emotional labour.
B) emotional dissonance.
C) a mood.
D) an emotion.
E) a perception.