Question 1

If a manager wants to increase the job satisfaction of employees,he should

Accepted Answer

A)  give everybody a pay increase.
B)  provide rewards for good performance.
C)  increase employees' outcomes.
D)  increase employees' affective commitment.
E)  give employees the job outcomes that they want. B

Question 2

Affective events theory explains how emotions and moods affect job satisfaction.

Accepted Answer

A) True 
 B)False  True

Question 3

In equity theory refer to the rewards or resources received in an exchange with the organization.

Accepted Answer

outcomes organizational citizenship behaviour

Question 4

commitment is negatively related to performance.

Accepted Answer

The answer of commitment is negatively related to performance....

Question 5

When good performance is followed by employees are more likely to be satisfied.

Accepted Answer

The answer of When good performance is followed by employees...

Question 6

Organizational citizenship behaviour is

Accepted Answer

A)  one of Geert Hofstede's work-related value dimensions.
B)  unlikely to be rewarded directly and explicitly by the organization.
C)  likely to occur when employees experience inequity.
D)  included in most job descriptions.
E)  unrelated to job satisfaction.

Question 7

The Minnesota Satisfaction Questionnaire requires respondents to answer "yes" or "no" in describing whether a word or phrase describes particular facets of their jobs.

Accepted Answer

A) True 
 B)False

Question 8

Procedural and interactional fairness can offset the negative effects of distributive unfairness.

Accepted Answer

A) True 
 B)False

Question 9

Procedural and interactional fairness are more critical for organizational citizenship behaviour than distributive fairness.

Accepted Answer

A) True 
 B)False

Question 10

The tendency for moods and emotions to spread between people or throughout a group is known as emotional regulation.

Accepted Answer

A) True 
 B)False

Question 11

As a manager,you have to communicate to employees their work outcomes.You are concerned about interactional fairness,which means that your communication must be

Accepted Answer

A)  positive and informative.
B)  positive and respectful.
C)  open and honest.
D)  respectful and honest.
E)  respectful and informative.

Question 12

The progression of withdrawal ends with turnover.

Accepted Answer

A) True 
 B)False

Question 13

Values usually change greatly from day to day.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is an example of emotional contagion?

Accepted Answer

A)  Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer.
B)  All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters.
C)  An employee who has low satisfaction at work will also have low satisfaction outside of work.
D)  An employee who is angry at work is also angry at home.
E)  When an employee's emotions are in a constant state of change

Question 15

People who are high in tend to be dissatisfied.

Accepted Answer

The answer of People who are high in tend to...

Question 16

Gen Y is more inclined to value money,status,and rapid career growth than are Gen Xers and boomers.

Accepted Answer

A) True 
 B)False

Question 17

Very high levels of can cause conflicts between family life and work-life.

Accepted Answer

The answer of Very high levels of can cause conflicts...

Question 18

A fairly evaluative tendency to respond consistently to some specific object,situation,person,or category of people is called a(n).

Accepted Answer

The answer of A fairly evaluative tendency to respond consistently...

Question 19

If you have a job in which you must conform to certain "display rules" in spite of your true mood or emotions,then your job is high in terms of labour.

Accepted Answer

The answer of If you have a job in which...

Question 20

Describe the connection between job satisfaction and performance.Which is the cause and which is the effect and how do rewards fit in?

Accepted Answer

The answer of Describe the connection between job satisfaction and...

Exam 4: Values, attitudes, and Work Behaviour

If a manager wants to increase the job satisfaction of employees,he should

Affective events theory explains how emotions and moods affect job satisfaction.

In equity theory refer to the rewards or resources received in an exchange with the organization.

commitment is negatively related to performance.

When good performance is followed by employees are more likely to be satisfied.

Organizational citizenship behaviour is

The Minnesota Satisfaction Questionnaire requires respondents to answer "yes" or "no" in describing whether a word or phrase describes particular facets of their jobs.

Procedural and interactional fairness can offset the negative effects of distributive unfairness.

Procedural and interactional fairness are more critical for organizational citizenship behaviour than distributive fairness.

The tendency for moods and emotions to spread between people or throughout a group is known as emotional regulation.

As a manager,you have to communicate to employees their work outcomes.You are concerned about interactional fairness,which means that your communication must be

The progression of withdrawal ends with turnover.

Values usually change greatly from day to day.

Which of the following is an example of emotional contagion?

People who are high in tend to be dissatisfied.

Gen Y is more inclined to value money,status,and rapid career growth than are Gen Xers and boomers.

Very high levels of can cause conflicts between family life and work-life.

A fairly evaluative tendency to respond consistently to some specific object,situation,person,or category of people is called a(n).

If you have a job in which you must conform to certain "display rules" in spite of your true mood or emotions,then your job is high in terms of labour.

Describe the connection between job satisfaction and performance.Which is the cause and which is the effect and how do rewards fit in?