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    Exam 12: Services Marketing
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    Recent Research Suggests That Employees' Competence,authenticity,and __________ of the Interactions
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Recent Research Suggests That Employees' Competence,authenticity,and __________ of the Interactions

Question 227

Question 227

Multiple Choice

Recent research suggests that employees' competence,authenticity,and __________ of the interactions affect the success of the relationships.


A) reliability
B) empathy
C) sincerity
D) responsiveness
E) friendliness

Correct Answer:

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