Question 1

Which one of the following statements is more of a general characteristic of a service organization,as compared to a manufacturing organization?

Accepted Answer

A) Output can be inventoried. 
B) The response time is longer. 
C) There is less customer contact. 
D) The facilities tend to be smaller.

Question 2

A firm's core competencies should determine its core processes.

Accepted Answer

A) True 
 B)False

Question 3

Manufacturing processes usually have long response times compared to service processes.

Accepted Answer

A) True 
 B)False

Question 4

As a functional area of a business,Operations translates materials and services into outputs.

Accepted Answer

A) True 
 B)False

Question 5

Operations management refers to the direction and control of inputs that transform processes into products and services.

Accepted Answer

A) True 
 B)False

Question 6

What are four core processes in a firm and how are they related?

Accepted Answer

The answer of What are four core processes in a...

Question 7

How has global competition affected productivity? Cite specific examples and reference the productivity equation to support your thesis.

Accepted Answer

The answer of How has global competition affected productivity? Cite...

Question 8

Table 1.1
You are the Production Manager for the toy manufacturing process at the ABC Company. 
-Use the information provided in Table 1.1.An example of an internal customer is:

Accepted Answer

A) The lumber company 
B) The Receiving Department at ABC 
C) The Shipping Department at ABC 
D) The toy store at the mall

Question 9

The process that includes the activities required to produce and deliver the service or product to the customer is called the:

Accepted Answer

A) customer relationship process. 
B) new service development process. 
C) order fulfillment process. 
D) supplier relationship process.

Question 10

Environmental scanning refers to the unique resources and strengths that an organization's management considers when formulating a strategy.

Accepted Answer

A) True 
 B)False

Question 11

At the process level,it is much easier to distinguish whether the process is providing a service or manufacturing a product.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is more of a general characteristic of a manufacturing organization,as compared to a service organization?

Accepted Answer

A) Short-term demand tends to be highly variable. 
B) Operations are more capital intensive. 
C) Outputs are more intangible. 
D) Quality is more difficult to measure.

Question 13

Table 1.3
The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows:
  Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20/unit.
a.Calculate the multifactor productivity for the current process.
b.Calculate the multifactor productivity for the new process.
c.Determine if the new process should be implemented.
-The three-person crew worked their way through the neighborhood,testing doorknobs and windows and slipping past security systems like a team of ninjas.Of course,they weren't ninjas,but a crew of brazen burglars,hoping to grab cash and other valuables to fence at the next level of their supply chain.Fortune smiles on them on this day in the prestigious Edmond Oaks neighborhood.A lawn maintenance crew is creating a tremendous racket mowing and edging lawns,which completely drowns out the sounds of breaking glass.Details of the day's haul appear in Table C.
a.What is the multifactor productivity?
b.What is the labor productivity?
Table C: The Haul
  Workers are paid at a flat rate of 20% of the sales price of the merchandise.Materials cost represents the cost of gasoline and surgical gloves,and overhead is 20% of the sales price of the merchandise.

Accepted Answer

The answer of Table 1.3
The Abco Company manufactures electrical assemblies.The...

Question 14

Manufacturing processes usually have:

Accepted Answer

A) physical,durable output. 
B) high levels of customer contact. 
C) output that cannot be inventoried. 
D) low levels of capital intensity.

Question 15

A core process is a set of activities that delivers value to external customers.

Accepted Answer

A) True 
 B)False

Question 16

A(n)________ is any activity or group of activities that takes one or more inputs,transforms and adds value to them,and provides one or more outputs for its customers.

Accepted Answer

The answer of A(n)________ is any activity or group of...

Question 17

The foundations of modern manufacturing and technological breakthroughs were inspired by the creation of the mechanical computer by:

Accepted Answer

A) Charles Babbage 
B) James Watt 
C) Eli Whitney 
D) Frederick Taylor

Question 18

Service processes usually have:

Accepted Answer

A) physical,durable output. 
B) low levels of customer contact. 
C) output that can be inventoried. 
D) low levels of capital intensity.

Question 19

What are some ethical issues that are prevalent in organizations that have a global operations presence?

Accepted Answer

The answer of What are some ethical issues that are...

Question 20

A company realizes that recent layoffs at its primary customers reflect potential falling demands for its customers' products,and hence for its own products.The company has engaged in:

Accepted Answer

A) flow strategy. 
B) market segmentation. 
C) mission statement redefinition. 
D) environmental scanning.

Exam 1: Using Operations to Compete

Which one of the following statements is more of a general characteristic of a service organization,as compared to a manufacturing organization?

A firm's core competencies should determine its core processes.

Manufacturing processes usually have long response times compared to service processes.

As a functional area of a business,Operations translates materials and services into outputs.

Operations management refers to the direction and control of inputs that transform processes into products and services.

What are four core processes in a firm and how are they related?

How has global competition affected productivity? Cite specific examples and reference the productivity equation to support your thesis.

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an internal customer is:

The process that includes the activities required to produce and deliver the service or product to the customer is called the:

Environmental scanning refers to the unique resources and strengths that an organization's management considers when formulating a strategy.

At the process level,it is much easier to distinguish whether the process is providing a service or manufacturing a product.

Which of the following statements is more of a general characteristic of a manufacturing organization,as compared to a service organization?

Manufacturing processes usually have:

A core process is a set of activities that delivers value to external customers.

A(n)________ is any activity or group of activities that takes one or more inputs,transforms and adds value to them,and provides one or more outputs for its customers.

The foundations of modern manufacturing and technological breakthroughs were inspired by the creation of the mechanical computer by:

Service processes usually have:

What are some ethical issues that are prevalent in organizations that have a global operations presence?

A company realizes that recent layoffs at its primary customers reflect potential falling demands for its customers' products,and hence for its own products.The company has engaged in: