Question 1

Firm A wants to enter a foreign market and has a skill that is difficult to duplicate.Firm B desires this skill,so Firm A works with Firm B in an arrangement known as a joint venture.

Accepted Answer

A) True 
 B)False

Question 2

At the level of the firm,service providers do no just offer services and manufacturers do not just offer products.

Accepted Answer

A) True 
 B)False

Question 3

A company's ability to quickly introduce a new service or product would be best described as:

Accepted Answer

A) volume flexibility. 
B) variety. 
C) consistent quality. 
D) development speed.

Question 4

One distinction between core processes and support processes is that core process can cut across the organization while support processes do not.

Accepted Answer

A) True 
 B)False

Question 5

The details of weekly output and input for a fabrication process are as follows: output is 400 units,with a standard selling price of $100 per unit.For the week,total labor costs are: 10 workers at 40 hours for the week,are paid $15 per hour.Total material costs for the 400 units are $5,000.Weekly overhead is charged at the rate of 1.5 times the labor costs.What is the multifactor productivity for the week?

Accepted Answer

A) 0)02 
B) 0)75 
C) 1)50 
D) 2)00

Question 6

Flexibility is a possible competitive priority.

Accepted Answer

A) True 
 B)False

Question 7

How has global competition affected productivity? Cite specific examples and reference the productivity equation to support your thesis.

Accepted Answer

The answer of How has global competition affected productivity? Cite...

Question 8

A company's ability to support varying rates of production is BEST described as:

Accepted Answer

A) volume flexibility. 
B) variety. 
C) consistent quality. 
D) development speed.

Question 9

Competitive priorities are the means by which operations implements the firm's corporate strategies.

Accepted Answer

A) True 
 B)False

Question 10

What are the three key functions of a firm and what is each responsible for?

Accepted Answer

The answer of What are the three key functions of...

Question 11

The increased global presence of many firms has lessened the burden to behave ethically.

Accepted Answer

A) True 
 B)False

Question 12

With regards to globalized operations and cost advantages,what China is to manufacturing,India is to:

Accepted Answer

A) services. 
B) human resources. 
C) finance. 
D) supply chain.

Question 13

________ is the elapsed time between receiving a customer's order and filling it.

Accepted Answer

The answer of ________ is the elapsed time between receiving...

Question 14

Table 1.1
You are the Production Manager for the toy manufacturing process at the ABC Company. 
-Use the information provided in Table 1.1.An example of an external customer is:

Accepted Answer

A) the lumber company. 
B) the Receiving Department at ABC. 
C) the Shipping Department at ABC. 
D) the toy store at the mall.

Question 15

Operations management is part of a production system that can be described in the following manner: Organization: inputs→processes→outputs.
Which one of the following correctly describes a production system?

Accepted Answer

A) airline: pilots→planes→transportation 
B) bank: tellers→computer equipment→deposits 
C) furniture manufacturer: wood→sanding→chair 
D) telephone company: satellites→cables→communication

Question 16

Companies that do not have operations in China find it difficult to compete based on the basis of low prices with companies that do.Instead those companies tend to compete based on:

Accepted Answer

A) quality and social responsibility. 
B) speed and small production runs. 
C) luxury. 
D) quality and small production runs.

Question 17

A business focusing on increasing the efficiency of its operations is more directly addressing:

Accepted Answer

A) volume flexibility. 
B) variety. 
C) consistent quality. 
D) low-cost.

Question 18

A set of activities that delivers value to external customers is a:

Accepted Answer

A) supply chain. 
B) core process. 
C) support process. 
D) system.

Question 19

Competitive priorities:

Accepted Answer

A) may change over time. 
B) are the cost,quality,time and flexibility dimensions that a process or supply chain actually possesses and is able to deliver. 
C) are used to distinguish between a service that is considered and one that is actually purchased. 
D) are developed by a review of internal operations capabilities.

Question 20

The process that facilitates the placement of orders and identifies,attracts,and builds relationships with external customers is called the:

Accepted Answer

A) customer relationship process. 
B) new service development process. 
C) order fulfillment process. 
D) supplier relationship process.

Exam 1: Using Operations to Create Value

Firm A wants to enter a foreign market and has a skill that is difficult to duplicate.Firm B desires this skill,so Firm A works with Firm B in an arrangement known as a joint venture.

At the level of the firm,service providers do no just offer services and manufacturers do not just offer products.

A company's ability to quickly introduce a new service or product would be best described as:

One distinction between core processes and support processes is that core process can cut across the organization while support processes do not.

Flexibility is a possible competitive priority.

How has global competition affected productivity? Cite specific examples and reference the productivity equation to support your thesis.

A company's ability to support varying rates of production is BEST described as:

Competitive priorities are the means by which operations implements the firm's corporate strategies.

What are the three key functions of a firm and what is each responsible for?

The increased global presence of many firms has lessened the burden to behave ethically.

With regards to globalized operations and cost advantages,what China is to manufacturing,India is to:

________ is the elapsed time between receiving a customer's order and filling it.

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an external customer is:

Operations management is part of a production system that can be described in the following manner: Organization: inputs→processes→outputs. Which one of the following correctly describes a production system?

Companies that do not have operations in China find it difficult to compete based on the basis of low prices with companies that do.Instead those companies tend to compete based on:

A business focusing on increasing the efficiency of its operations is more directly addressing:

A set of activities that delivers value to external customers is a:

Competitive priorities:

The process that facilitates the placement of orders and identifies,attracts,and builds relationships with external customers is called the: