Devin Isn't Sure If His Manager Wants Him to Close

Multiple Choice

Devin isn't sure if his manager wants him to close an account when the customer is delinquent or call the customer and try to work out the imbalance. He feels frustrated that his boss doesn't give him clear guidance. What is Devin experiencing?

A) role ambiguity
B) perceived differentiation
C) task interdependency
D) role reversal