Question 1

In Across Cultures Competency: German businesspeople usually focus on the personal side of business relationships when negotiating a deal.

Accepted Answer

A) True 
 B)False

Question 2

A process conflict occurs when there is a disagreement about the content of the work.

Accepted Answer

A) True 
 B)False

Question 3

Recall the four stages of negotiations. Assign a question that is appropriate to ask during each stage.

Accepted Answer

The answer of Recall the four stages of negotiations. Assign...

Question 4

Which of the following is a key task for a mediator?

Accepted Answer

A)  remove any and all tension 
B)  dreate an imbalance of power 
C)  ensure mutual motivation 
D)  prescribe to subjective dialogue

Question 5

Charles wants at least 40% of the budget to go toward marketing the new product, but Patricia thinks this is too much because it won't leave any room in the budget for testing. What is the source of their intergroup conflict?

Accepted Answer

A)  task interdependency 
B)  role ambiguity 
C)  perceived differentiation 
D)  perceived limited resources

Question 6

Beth is willing to give in to others if they are willing to meet her partway. She uses a compromising style to handle conflict.

Accepted Answer

A) True 
 B)False

Question 7

Lisa knows her boss expects her to finish the report before she goes home but her daughter needs to get picked up from soccer practice and she is also having a party for her best friend's birthday tonight. Her boss, her daughter, and her friend are members of her

Accepted Answer

A)  focal person. 
B)  role ambiguity. 
C)  role set. 
D)  cross-team.

Question 8

The ____ style of conflict management encompasses unassertive and uncooperative behaviors.

Accepted Answer

A)  compromising 
B)  forcing 
C)  avoiding 
D)  accommodating

Question 9

Breanna and Alan disagree about how to decrease the budget. They are involved in a ____ conflict.

Accepted Answer

A)  process 
B)  relationship 
C)  role 
D)  intrasender

Question 10

Devin isn't sure if his manager wants him to close an account when the customer is delinquent or call the customer and try to work out the imbalance. He feels frustrated that his boss doesn't give him clear guidance. What is Devin experiencing?

Accepted Answer

A)  role ambiguity 
B)  perceived differentiation 
C)  task interdependency 
D)  role reversal

Question 11

In Learning from Experience: After Cathy McBroom was assaulted by federal judge, Samuel Kent, she felt comfortable filing an immediate complaint against the judge.

Accepted Answer

A) True 
 B)False

Question 12

Being outgoing and friendly, seeking common ground despite cultural differences, and being open minded are all ways to create social empathy.

Accepted Answer

A) True 
 B)False

Question 13

Explain principles to use when trying to achieve successful integrative negotiations.

Accepted Answer

The answer of Explain principles to use when trying to...

Question 14

Demonstrate the four types of role conflict that may occur as a result of incompatible messages from the role set. Provide an example of each.

Accepted Answer

The answer of Demonstrate the four types of role conflict...

Question 15

Compare and contrast three types of conflict: relationship, task, and process. Provide a hypothetical example of each.

Accepted Answer

The answer of Compare and contrast three types of conflict:...

Question 16

Task _____ refers to the interrelationships required between two or more groups to achieve their goals.

Accepted Answer

A)  role 
B)  interdependency 
C)  ambiguity 
D)  conflict

Question 17

Conflict between individuals is called _____ conflict.

Accepted Answer

A)  interpersonal 
B)  intragroup 
C)  intergroup 
D)  intrapersonal

Question 18

What basic guideline of effective communication should be followed when negotiating across cultures?

Accepted Answer

A)  Women and men communicate differently. 
B)  Be ready for different communication styles. 
C)  Communication is the same regardless of where you are. 
D)  Communication results from nature, not nurture.

Question 19

Nathan knows his manager wants him to personally call each of the customers who didn't receive their shipment but Nathan feels this is a job for the customer service department. This is an example of role conflict.

Accepted Answer

A) True 
 B)False

Question 20

Uncertainty and a lack of clarity surrounding expectations about a single role is called intragroup conflict.

Accepted Answer

A) True 
 B)False

Exam 13: Managing Conflict and Negotiating Effectively

In Across Cultures Competency: German businesspeople usually focus on the personal side of business relationships when negotiating a deal.

A process conflict occurs when there is a disagreement about the content of the work.

Recall the four stages of negotiations. Assign a question that is appropriate to ask during each stage.

Which of the following is a key task for a mediator?

Charles wants at least 40% of the budget to go toward marketing the new product, but Patricia thinks this is too much because it won't leave any room in the budget for testing. What is the source of their intergroup conflict?

Beth is willing to give in to others if they are willing to meet her partway. She uses a compromising style to handle conflict.

Lisa knows her boss expects her to finish the report before she goes home but her daughter needs to get picked up from soccer practice and she is also having a party for her best friend's birthday tonight. Her boss, her daughter, and her friend are members of her

The ____ style of conflict management encompasses unassertive and uncooperative behaviors.

Breanna and Alan disagree about how to decrease the budget. They are involved in a ____ conflict.

Devin isn't sure if his manager wants him to close an account when the customer is delinquent or call the customer and try to work out the imbalance. He feels frustrated that his boss doesn't give him clear guidance. What is Devin experiencing?

In Learning from Experience: After Cathy McBroom was assaulted by federal judge, Samuel Kent, she felt comfortable filing an immediate complaint against the judge.

Being outgoing and friendly, seeking common ground despite cultural differences, and being open minded are all ways to create social empathy.

Explain principles to use when trying to achieve successful integrative negotiations.

Demonstrate the four types of role conflict that may occur as a result of incompatible messages from the role set. Provide an example of each.

Compare and contrast three types of conflict: relationship, task, and process. Provide a hypothetical example of each.

Task _____ refers to the interrelationships required between two or more groups to achieve their goals.

Conflict between individuals is called _____ conflict.

What basic guideline of effective communication should be followed when negotiating across cultures?

Nathan knows his manager wants him to personally call each of the customers who didn't receive their shipment but Nathan feels this is a job for the customer service department. This is an example of role conflict.

Uncertainty and a lack of clarity surrounding expectations about a single role is called intragroup conflict.