Question 1

In Ethics Competency: the Gap has a color-coded factory rating system in which the color ____ is the most favorable meaning that it is a high-performing factory with almost no violations.

Accepted Answer

A)   red
B)   yellow
C)   light green
D)   the Pollyanna principle. C

Question 2

A(n) _____ is an employee who lives and works outside of their home country.

Accepted Answer

A)   intrapatriate
B)   inpatriate
C)   expatriate
D)   repatriate C

Question 3

Caroline wasn't sure if her coworker was serious or joking when he said their department should boycott the next management meeting if they aren't guaranteed a pay raise. Which stage of the perception process is Caroline using?

Accepted Answer

A)   interpretation
B)   response
C)   observation
D)   perceptual selection A

Question 4

Jason heard the phone ringing but decided not to answer it because he knew it was his boss calling to ask where the monthly sales report was. What type of internal factor is affecting Jason's perception?

Accepted Answer

A)   learning
B)   novelty
C)   motivation
D)   personality

Question 5

Describe a situation in which the halo effect affects perception.

Accepted Answer

The answer of Describe a situation in which the halo...

Question 6

The _____ error occurs when interviewers have a negative response to a job candidate that doesn't share their same interests or background.

Accepted Answer

A)   complacency
B)   dissonance
C)   first-impression
D)   similarity

Question 7

There are three factors that influence how a person perceives another person. Which of the following is NOT one of those factors?

Accepted Answer

A)   quantity of information exchanged
B)   characteristics of the perceived
C)   characteristics of the perceiver
D)   situation or context where perception occurs

Question 8

What is the basic belief of feng shui?

Accepted Answer

A)   Nature is the starting point for nurture.
B)   Space needs to be in harmony with the environment.
C)   A calm mind leads to a calm body.
D)   Organizations and individuals are opposing forces.

Question 9

The tendency for people to protect themselves against ideas, objects, or situations they consider threatening is called

Accepted Answer

A)   Pollyanna principle.
B)   first-impression error.
C)   perceptual defense.
D)   similarity principle.

Question 10

Nora was using impression management when she decided to wear her dark grey suit to the interview because she thought the bank manager would notice how professional she looked.

Accepted Answer

A) True 
 B)False

Question 11

When Natalie heard the news reports about the large number of lay-offs taking place in the airline industry, she worried that her healthcare job would also be affected. What type of perceptual error is Natalie making?

Accepted Answer

A)   Golem effect
B)   halo effect
C)   stereotyping
D)   projection

Question 12

Pierre feels confident that the 2016 report is more accurate than the 2017 report because the 2016 report contains 500 more pages of documentation. Which external factor is affecting his perception?

Accepted Answer

A)   intensity
B)   motion
C)   novelty
D)   size

Question 13

A(n) _____ skill is the ability to understand others at work and use this understanding to influence others and promote personal objectives.

Accepted Answer

A)   political
B)   economic
C)   sociocultural
D)   global

Question 14

The Golem effect refers to the loss in performance which results from low expectations by the manager.

Accepted Answer

A) True 
 B)False

Question 15

Define the Golem effect and recall the three things that managers can do to create positive performance expectations.

Accepted Answer

The answer of Define the Golem effect and recall the...

Question 16

What external factor that can affect perception is in use when a commercial includes the phrase "now in a larger size!" four times within one ad?

Accepted Answer

A)   repetition
B)   motion
C)   contrast
D)   familiarity

Question 17

If you are an American conducting business in an Arab country, it would be appropriate for you to

Accepted Answer

A)   compliment the host regarding the beauty of his wife.
B)   only use words when greeting another person.
C)   be the first to extend your hand for a handshake when being introduced.
D)   greet a female employee with a kiss on the cheek.

Question 18

During the attribution process, which of these is an example of an antecedent?

Accepted Answer

A)   behavior
B)   feelings
C)   beliefs
D)   expectations

Question 19

During her two-year assignment in Egypt, Stephanie learned it was appropriate to withhold her reactions in order to give another person the opportunity to exit an uncomfortable situation. This is known as

Accepted Answer

A)   the Pollyanna principle.
B)   saving face.
C)   implicit personality.
D)   role-playing.

Question 20

Geoff had done a poor job on the last two projects his boss assigned so he knew his boss didn't expect much when he gave him another project. Geoff does minimal work because he figures he will lose his job soon. What type of perceptual error does this represent?

Accepted Answer

A)   perceptual defense
B)   Pygmalion effect
C)   self-fulfilling prophecy
D)   stereotyping

Exam 3: Perceptions and Attributions