Multiple Choice
A customer confronts a sales manager about a faulty product his organization sold to her. The sales manager tells her to file a complaint formally. She learns that she has to fill a complaint form which will be reviewed by the frontline staff and then passed on to the necessary authorities and that the whole procedure will take about 20-30 business days. In this scenario the company is using the technique of addressing conflicts.
A) distributive bargaining
B) administrative orbiting
C) due process nonaction
D) confrontation
Correct Answer:
Verified
Correct Answer:
Verified
Q26: Briefly explain the types of intrapersonal conflict.
Q44: Match the following:<br>-Functional conflict<br>A)Conflict that is constructive
Q45: At a public hospital there is one
Q48: is a withdrawal mechanism in which an
Q51: The power not only to control emotions
Q52: Which of the following styles of conflict
Q53: <sub>47</sub><sub>.</sub><sub> </sub><sub>I</sub><sub>n</sub><sub> </sub><sub>th</sub><sub>e</sub><sub> </sub><sub>contex</sub><sub>t</sub><sub> </sub><sub>o</sub><sub>f</sub><sub> </sub><sub>negotiation,</sub> <sub>i</sub><sub>s</sub><sub>
Q83: Match the following:<br>-Conversion<br>A)Enhancement of one's self esteem
Q89: Match the following:<br>-Interdependence<br>A)Conflict that is constructive and
Q105: Match the following:<br>-Nonaction<br>A)Delaying action or buying time