Question 1

The design of jobs,health issues,and the end-user interface of information systems are all considerations in the field of ergonomics.

Accepted Answer

A) True 
 B)False

Question 2

While users are concerned about an information system delivering the information needed for work,designers might be concerned about:

Accepted Answer

A) accessing the data on iPhones and tablets. 
B) the procedures required to enter data into the system. 
C) how operation of the system will change their daily routines. 
D) what demands the system will place on the company servers. 
E) opening lines of communication with end users. 
A) accessing the data on iPhones and tablets. 
B) the procedures required to enter data into the system. 
C) how operation of the system will change their daily routines. 
D) what demands the system will place on the company servers. 
E) opening lines of communication with end users.

Question 3

More timely information is an intangible benefit of information systems.

Accepted Answer

A) True 
 B)False

Question 4

You are using a capital budgeting method to assess the worth of your company's new information system.Which of the following costs would you include in measuring the cash outflow?

Accepted Answer

A) Increased sales of products 
B) Hardware and software expenditures 
C) Labor expenditures 
D) Reduced costs in production and operation 
E) Hardware,software,and labor expenditures 
A) Increased sales of products 
B) Hardware and software expenditures 
C) Labor expenditures 
D) Reduced costs in production and operation 
E) Hardware,software,and labor expenditures

Question 5

What are the benefits of the sociotechnical design approach to information systems?

Accepted Answer

The sociotechnical design approach featu

Question 6

In sociotechnical design:

Accepted Answer

A) separate sets of technical and social design solutions are developed and compared. 
B) ergonomic features of a system are considered to be the most important consideration. 
C) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. 
D) human needs are given more importance than technical needs. 
E) technical needs are given more importance than organizational needs. 
A) separate sets of technical and social design solutions are developed and compared. 
B) ergonomic features of a system are considered to be the most important consideration. 
C) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. 
D) human needs are given more importance than technical needs. 
E) technical needs are given more importance than organizational needs.

Question 7

Which of the following variables in project management is an indicator of how well the project satisfies management objectives?

Accepted Answer

A) Scope 
B) Quality 
C) Time 
D) Cost 
E) Risk 
A) Scope 
B) Quality 
C) Time 
D) Cost 
E) Risk

Question 8

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company.Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?

Accepted Answer

A) Information systems plan 
B) Internal integration report 
C) Sociotechnical design report 
D) Organizational impact analysis 
E) Strategic planning document 
A) Information systems plan 
B) Internal integration report 
C) Sociotechnical design report 
D) Organizational impact analysis 
E) Strategic planning document

Question 9

In one strategic approach to determining information requirements,managers select a small number of ________ that reflect firm success and profitability.

Accepted Answer

A) efficiency measures 
B) output measures 
C) strategic indicators 
D) key performance indicators 
E) financial indicators 
A) efficiency measures 
B) output measures 
C) strategic indicators 
D) key performance indicators 
E) financial indicators

Question 10

Which of the following is not a responsibility of effective change management?

Accepted Answer

A) Integrating legacy systems 
B) Dealing with fear and anxiety about new systems 
C) Training users of the new system 
D) Enforcing user participation at all stages of system development 
E) Ensuring users are properly trained 
A) Integrating legacy systems 
B) Dealing with fear and anxiety about new systems 
C) Training users of the new system 
D) Enforcing user participation at all stages of system development 
E) Ensuring users are properly trained

Question 11

The difference between cash outflows and cash inflows is used for calculating the financial worth of an investment.

Accepted Answer

A) True 
 B)False

Question 12

You are the IT manager for a small online marketing firm looking to determine the best way to budget more capital in information systems projects your firm has completed within the last year.How would you evaluate the worth of your firm's completed projects?

Accepted Answer

Capital budgeting models are techniques

Question 13

Which of the following is not one of the activities of the systems analyst?

Accepted Answer

A) Acting as a change agent 
B) Communicating with users 
C) Mediating between competing interest groups 
D) Formulating of capital budgeting models 
E) Deciding which systems to develop 
A) Acting as a change agent 
B) Communicating with users 
C) Mediating between competing interest groups 
D) Formulating of capital budgeting models 
E) Deciding which systems to develop

Question 14

Which method is used to assign weights to various features of a system?

Accepted Answer

A) Information systems plan 
B) Scoring model 
C) Portfolio analysis 
D) TCO 
E) Real options model 
A) Information systems plan 
B) Scoring model 
C) Portfolio analysis 
D) TCO 
E) Real options model

Question 15

The differing backgrounds between users and information systems specialists is referred to as the:

Accepted Answer

A) user expertise gap. 
B) information system specialist inefficiency. 
C) user-designer paradigm. 
D) user-designer expertise gap. 
E) user-designer communications gap. 
A) user expertise gap. 
B) information system specialist inefficiency. 
C) user-designer paradigm. 
D) user-designer expertise gap. 
E) user-designer communications gap.

Question 16

Enhanced employee goodwill falls under what category of costs and benefits of information systems?

Accepted Answer

A) Costs 
B) Tangible benefits 
C) Cost savings 
D) Intangible costs 
E) Intangible benefits 
A) Costs 
B) Tangible benefits 
C) Cost savings 
D) Intangible costs 
E) Intangible benefits

Question 17

External integration tools:

Accepted Answer

A) enable a project to have sufficient technical support for project management and development. 
B) enable a project manager to properly document and monitor project plans. 
C) portray a project as a network diagram with numbered nodes representing project tasks. 
D) consist of ways to link the work of the implementation team with users at all organization levels. 
E) enable project team members to keep track of external costs of a project. 
A) enable a project to have sufficient technical support for project management and development. 
B) enable a project manager to properly document and monitor project plans. 
C) portray a project as a network diagram with numbered nodes representing project tasks. 
D) consist of ways to link the work of the implementation team with users at all organization levels. 
E) enable project team members to keep track of external costs of a project.

Question 18

Which of the following best describes the central method used in a portfolio analysis?

Accepted Answer

A) Performing an inventory of all of the organization's information systems projects and assets 
B) Performing a weighted comparison of the criteria used to evaluate a system 
C) Surveying a large sample of managers on their objectives,decision-making process,and uses and needs for data and information 
D) Interviewing a small number of top managers to identify their goals and criteria for achieving success 
E) Scoring proposed systems on a number of dimensions,and selecting the one with the highest score 
A) Performing an inventory of all of the organization's information systems projects and assets 
B) Performing a weighted comparison of the criteria used to evaluate a system 
C) Surveying a large sample of managers on their objectives,decision-making process,and uses and needs for data and information 
D) Interviewing a small number of top managers to identify their goals and criteria for achieving success 
E) Scoring proposed systems on a number of dimensions,and selecting the one with the highest score

Question 19

Internal integration tools:

Accepted Answer

A) enable a project to have sufficient technical support for projects with challenging and complex technology. 
B) enable a project manager to properly document and monitor project plans. 
C) portray a project as a network diagram with numbered nodes representing project tasks. 
D) consist of ways to link the work of the implementation team with users at all organization levels. 
E) enable end users to communicate with system developers. 
A) enable a project to have sufficient technical support for projects with challenging and complex technology. 
B) enable a project manager to properly document and monitor project plans. 
C) portray a project as a network diagram with numbered nodes representing project tasks. 
D) consist of ways to link the work of the implementation team with users at all organization levels. 
E) enable end users to communicate with system developers.

Question 20

Which of the following statements about scoring models is not true?

Accepted Answer

A) There are many qualitative judgments involved in using a scoring model. 
B) A scoring model is useful for selecting projects where many criteria must be considered. 
C) The most important outcome of a scoring model is the score. 
D) A scoring model requires experts who understand the issues and the technology. 
E) It is appropriate to cycle through a scoring model several times. 
A) There are many qualitative judgments involved in using a scoring model. 
B) A scoring model is useful for selecting projects where many criteria must be considered. 
C) The most important outcome of a scoring model is the score. 
D) A scoring model requires experts who understand the issues and the technology. 
E) It is appropriate to cycle through a scoring model several times.

The design of jobs,health issues,and the end-user interface of information systems are all considerations in the field of ergonomics.

While users are concerned about an information system delivering the information needed for work,designers might be concerned about:

More timely information is an intangible benefit of information systems.

You are using a capital budgeting method to assess the worth of your company's new information system.Which of the following costs would you include in measuring the cash outflow?

What are the benefits of the sociotechnical design approach to information systems?

In sociotechnical design:

Which of the following variables in project management is an indicator of how well the project satisfies management objectives?

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company.Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?

In one strategic approach to determining information requirements,managers select a small number of ________ that reflect firm success and profitability.

Which of the following is not a responsibility of effective change management?

The difference between cash outflows and cash inflows is used for calculating the financial worth of an investment.

You are the IT manager for a small online marketing firm looking to determine the best way to budget more capital in information systems projects your firm has completed within the last year.How would you evaluate the worth of your firm's completed projects?

Which of the following is not one of the activities of the systems analyst?

Which method is used to assign weights to various features of a system?

The differing backgrounds between users and information systems specialists is referred to as the:

Enhanced employee goodwill falls under what category of costs and benefits of information systems?

External integration tools:

Which of the following best describes the central method used in a portfolio analysis?

Internal integration tools:

Which of the following statements about scoring models is not true?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters

Exam 14: Managing Projects

The design of jobs,health issues,and the end-user interface of information systems are all considerations in the field of ergonomics.

While users are concerned about an information system delivering the information needed for work,designers might be concerned about:

More timely information is an intangible benefit of information systems.

You are using a capital budgeting method to assess the worth of your company's new information system.Which of the following costs would you include in measuring the cash outflow?

What are the benefits of the sociotechnical design approach to information systems?

In sociotechnical design:

Which of the following variables in project management is an indicator of how well the project satisfies management objectives?

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company.Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?

In one strategic approach to determining information requirements,managers select a small number of ________ that reflect firm success and profitability.

Which of the following is not a responsibility of effective change management?

The difference between cash outflows and cash inflows is used for calculating the financial worth of an investment.

You are the IT manager for a small online marketing firm looking to determine the best way to budget more capital in information systems projects your firm has completed within the last year.How would you evaluate the worth of your firm's completed projects?

Which of the following is not one of the activities of the systems analyst?

Which method is used to assign weights to various features of a system?

The differing backgrounds between users and information systems specialists is referred to as the:

Enhanced employee goodwill falls under what category of costs and benefits of information systems?

External integration tools:

Which of the following best describes the central method used in a portfolio analysis?

Internal integration tools:

Which of the following statements about scoring models is not true?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters